You can request a return for any item purchased on Moncler Online Store within 20 days of the delivery date.

<br />

All orders placed and delivered between November 12th and December 24th may be returned until January 15th. Orders placed after December 24th follow the ordinary return policy. For further information, please consult our Exchange and Returns policy.

<br/>

Once you have filled in the return form, you have up to 14 days to ship the parcel back to our Distribution Center.

<br />

Returned items must comply with our Return Policy:

<br />

• They must be returned unworn, undamaged and unused, with all tags attached and the original packaging included

<br />

• Should you wish to return an accessory or a pair of shoes, please return it in the original box containing the item's Card of Authenticity. You can find the card (a QR code) in an envelope inside the original box.

<br />

• The package can only be shipped from the same country it was delivered to

<br />

• The purchase was done on Moncler.com, Moncler APP or through the online Click From Store service in a Moncler Boutique

<br />

• Less than 20 days have passed since the courier delivered the order

<br />

If all the above conditions are met, then:

<br />

• Simply click return button after you have received the package and if you are not registered, fill in the online Return Form.

<br />

• Replace the shipping label on the box with pre-paid return label ${return.courier}.

<br />

• Contact ${return.courier} to arrange the pick-up or leave the parcel at a designated drop-off location.

<br />

We normally verify and process returns within 3 business days from when they are received. The refund will be issued upon return acceptance, and you will receive a confirmation email.

<br />

If the above conditions are not met, please note that we will be unable to accommodate your return request, and the item(s) will be shipped back to you.

<br />

For further information on the conditions for exercising your right to return, please see the Return Policy.

<br />

Please note that personalized items and fragrances are not eligible for returns or exchanges.

Should you need further information on our Return Policy, please consult our Legal Area.

Why is shopping on Moncler.com unique?

Why is shopping on Moncler.com unique?

Can I place an order over the phone?

Can I place an order over the phone?

Can I cancel or modify my order?

Can I cancel or modify my order?

How can I track my order?

How can I track my order?

I am experiencing technical issues, can you help?

I am experiencing technical issues, can you help?

Can I do a pre-order?

Can I do a pre-order?

How do I send a gift?

How do I send a gift?

How will my purchase be packaged?

How will my purchase be packaged?

How can I choose the right size for me?

How can I choose the right size for me?

Which payment methods do you accept?

Which payment methods do you accept?

Are payments secure?

Are payments secure?

My order is not being accepted. Why?

My order is not being accepted. Why?

Is VAT included in the final price?

Is VAT included in the final price?

How do I request a VAT refund?

How do I request a VAT refund?

How do I get my VAT refund?

How do I get my VAT refund?

Are there any limitations for getting a VAT refund?

Are there any limitations for getting a VAT refund?

What are the delivery times and costs?

What are the delivery times and costs?

Any shipping restrictions?

Any shipping restrictions?

Is a signature required at delivery?

Is a signature required at delivery?

What is your Return Policy?

What is your Return Policy?

Can I return or exchange an item in boutique?

Can I return or exchange an item in boutique?

How do I ship my return?

How do I ship my return?

I lost the pre-paid return label, what can I do?

I lost the pre-paid return label, what can I do?

Can I use my own return service?

Can I use my own return service?

How are refunds issued?

How are refunds issued?

Can I make an exchange for a different item?

Can I make an exchange for a different item?

Can you assist me with my product?

Can you assist me with my product?

General care

General care

Outerwear

Outerwear

Ready-to-wear and Soft Accessories Care

Ready-to-wear and Soft Accessories Care

Shoes Care

Shoes Care

Bags Care

Bags Care

Sunglasses Care

Sunglasses Care

Can I pick up my order in boutique?

Can I pick up my order in boutique?

Can I purchase an item online in boutique?

Can I purchase an item online in boutique?

Can I reserve an item available in one of your boutiques?

Can I reserve an item available in one of your boutiques?

How can I contact one of your boutiques?

How can I contact one of your boutiques?

How can I redeem a Moncler Gift Card?

How can I redeem a Moncler Gift Card?

Where can I purchase and redeem a Moncler Gift Card?

Where can I purchase and redeem a Moncler Gift Card?

Which payment methods can I use to purchase a Gift Card?

Which payment methods can I use to purchase a Gift Card?