Our Client Advisors are pleased to assist with returns, in accordance with our policy and within the country of purchase.

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Start an Exchange

  • Step 01

    Fill-in Form

    If you wish to exchange an item, please log in and follow the instructions in your account, or you can exchange using our exchange form.
  • Step 02

    Choose a New Item

    Choose the item you want to return and select a reason why. Next, you can add the new product you would like to exchange it for.
  • Step 03

    Arrange the Return

    Use the prepaid UPS returns label included with your delivery. If you have misplaced this label, please contact our client services team to receive another one
  • Step 04

    Confirmation

    Your new item will be shipped once the return has been received and accepted at our Distribution Centre.

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