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Heritage, uniqueness and innovative spirit drive us to concquer the highest peaks of excellence.

Thanks to our numerous online and in-store services, you will be able to enjoy a seamless shopping experience.

Online orders can be placed using a wide range of secure payment methods and delivery options. You can choose to have them delivered at a private address or at one of our boutiques.
If you need advice or assistance, simply contact our Client Service to get started. Moncler style advisors are there for you!

When getting together at the check out of your new order, you can choose to receive a direct payment link to your email. You will finalize the payment operation with one click, in the safest way!
As soon as you confirm your purchase online, we start preparing the order to ensure timely delivery.

Standard items can only be cancelled before the parcel is ready to be shipped. Custom items, being created just for you, can only be cancelled if their production has not started yet.

Should you wish to cancel any item in your order, contact our Client Service and we will be happy to check if the cancellation is still possible.

In case the order cancellation is no longer feasible, you can return or exchange standard items. Please note that personalised items and fragrances are not eligible for returns or exchanges.

Should you need further information, please consult our Return Policy and T&C of Sale.
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Moncler By Me is a customization service available only to clients registered on Moncler.com.

To personalize your jacket, access the configurator on Moncler.com and start the journey. You will be able to select your preferred colors, add a personalized text, symbols and logos.

Once you are happy with the result, proceed to checkout to complete your order.

If you are not registered on Moncler.com yet, you can create your My Moncler account before checking out.
Being an exclusive, one-of-a-kind service, we are only taking on a limited number of orders. Should we be temporarily unable to fulfill your request, we invite you to join our waiting list. We will notify you as soon as we are able to take on new customization requests.

Once the order has been placed, your proposed personalization will be thoroughly reviewed. In case any wording or content does not comply with the Moncler By Me Legal Disclaimer, the order will be cancelled and refunded via the same payment method selected at checkout.

In case your order is cancelled, we invite you to create a new jacket.

For more information, do not hesitate to contact our Client Service.
Your jacket is one-of-a-kind and created just for you. Custom items might take from 4 to 8 weeks to ship.
The estimated delivery time of each Moncler by Me jacket is indicated at check out.

Order by November 16th to receive by December 22nd.

Once you place your order online, you will be able to see the details of the purchase, follow its preparation, and see shipping updates on your My Moncler account.

As soon as your jacket is ready to be shipped, we will inform you via email.

If your order includes different items, each product will be shipped to you as soon as it is available at our warehouse.
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Non-fungible tokens (NFTs) are unique digital identifiers recorded on the blockchain. They are used to certify authenticity and ownership of digital or physical assets and they cannot be copied, substituted, or subdivided.

Moncler's first ever non-fungible token (NFT) is a rendition of the new Moncler Maya 70 jacket created by artist Antoni Tudisco.

The NFT is gifted to clients who purchased the Moncler Maya 70 jacket in the platinum version, available in limited quantities in selected boutiques and on Moncler.com.
Moncler NFTs are stored in your Moncler digital wallet - a dedicated space within the Moncler App. Your NFTs will be saved there: you can view your digital items and their history, generate a proof of ownership and discover all their benefits and extra services.

To claim the NFT ownership, follow the instructions provided via email after the purchase of your platinum Moncler Maya 70 jacket.

Please note that to claim your NFT you need to be registered on moncler.com and your Moncler App must be updated to the most recent version.
The Moncler NFT is uniquely yours: it can be claimed only once and you will be able to check the certificate of authenticity issued by Arianee in the Moncler App.

Please note that in case of returns, the NFT will be automatically recovered by Moncler.
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Product Aftercare

If you need further assistance or if you have any questions about your product, you may:

• Visit the authorized retailer where the item was purchased, or any Moncler boutique.

• For online purchases or purchases from other stores, you can contact our Client Service by filling in the following Aftercare Form.

Please remember to gather all possible details in order to be properly assisted.

We kindly inform you that not all repairs are possible, however we will do our best to offer assistance.

In this section you can find some tips for item care and maintenance.
Care instructions can be found on:

• Care labels available inside your Moncler garment

• Composition and care information available in the item page on Moncler.com

For proper care, instructions on the garment's internal label should be strictly followed.

Avoid contact with oil or alcohol-based substances such as perfumes, cosmetics, hand sanitizers, which might impact the fabric and cause unremovable stains.

In case of large stains, we recommend to clean the item promptly to avoid the stain penetrating inside the garment materials.
Before cleaning we recommend to cover accessories (e.g. zip pull tabs) to avoid possible damages to item fabric or to accessories during the cleaning process.

Contact with heavily textured surfaces might damage fabric, cause pulled threads and scratches on areas of greatest use and on edges. We recommend to avoid such surfaces to preserve item integrity.

Store your item in a cool dry place and avoid prolonged exposure to direct light, heat or moisture sources.
Over-packing and folds can permanently ruin embroideries, artwork, pearls, studs, real and fake fur, leather inserts and other delicate parts. We advise careful storage.
It is also suggested to take the item out from storage and let the item breathe from time to time.
Dry cleaning is recommended on the majority of our jackets. Please always refer to care labels available inside your Moncler garment for specific cleaning instructions.

If allowed by care label instructions, items might be cleaned at home. When cleaning your item at home, we recommend particular attention to:

• Not overload the washing machine, if washing machine cleaning permitted

• Avoid soaking

• Dry flat

• In case of down jackets, during the drying process periodically move the jacket and gently press the boudin to redistribute and volumize the down

• In case of fabrics other than nylon (e.g. flannel, velvet…), brush the item at the end of the cleaning process - use dedicated fabric brush

Furs and leathers can be entrusted to a specialist.

For storage, we recommend to hang up and not to compress the item.
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Size Guide

Moncler has created a universal sizing system that aims to provide a unique reference for all countries.

You can easily spot the best size for you by referring to our Size Guide that provides a conversion table to all major country size systems.

The Size Guide is conveniently available on the page of each product.

For any size and fit inquiries, do not hesitate to contact us.
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You can shop on Moncler.com using the following payment methods:

- All major credit cards, including American Express, China Union Pay, Diners, Discover, JCB, Mastercard, VISA.
- Selected mobile payment methods, including Alipay, Apple Pay, Google Pay, Klarna, PayPal, Wechatpay.

Please be informed that your billing address must match the address on your credit card statement.

We invite you to verify at checkout the payment methods available at the time of your order. Please note that minimum and maximum amount limits may apply to certain payment methods.

Depending on the payment method, the order's amount may be charged as soon as the order is completed or a pre-authorization of payment may be required.

For payment methods requiring a pre-authorization, the amount of each item is only charged once the item has been prepared for shipment. Please however note that for all personalized items the payment is charged at checkout.
Moncler Online Store we guarantees the maximum security for all your purchases. We employ the most advanced encrypted services (SSL) and protected connections. You can see from the “HTTPS” URL prefix, and lock symbol that appears in the address bar of the browser.

Read more on how we safely manage payment data in the Privacy and Cookie Policy.
Please make sure that the information inserted at checkout is correct. If the system still doesn't accept your order, please contact your bank as they may blocking the transaction. You may also contact us for additonal assistance.

At this time, we only accept one form of payment per order.
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Your order will be delivered by the courier UPS.

On Moncler.com you can choose the best delivery option for you:

Delivery within 6 business days
Always complimentary

Delivery in 2 - 3 business days
CAD 20.00

We invite you to verify at checkout the delivery options available for your shipping address at the time of the order.

We invite you to take into consideration the days our Distribution Center will be closed: Jan 1st; Feb 19th; Mar 29th; Apr 5th; May 20th; Jul 1st; Aug 5th; Sep 2nd; Oct 14th; Dec 25th, 26th.
Please plan your purchases as orders will not be shipped on these days.

Please note that delivery may be delayed due to natural disasters or unseasonable weather.
For security reasons, all purchases made on Moncler.com require a signature upon delivery.

All orders are delivered by UPS. If no one is available to sign for the package, the courier will make a total of 2 delivery attempts, generally on 2 consecutive business days.

After 2 failed delivery attempts, your order will be automatically returned to Moncler.
All the available delivery destinations can be selected at the check out page by selecting "Ship to".

The delivery address of your order must match the country site in which you place your order. Please select the correct country site for your order from the link in the corner of every page.

Please note some items, such as fragrances, are subject to shipping limitations in certain countries or areas. You can check if your address of choice is eligible for shipment at check out.
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Exchanges and returns

You can request a return for any item purchased on Moncler Online Store within 20 days of the delivery date.

Once you have filled in the return form, you have up to 14 days to ship the parcel back to our Distribution Center.

Returned items must comply with our Return Policy:

• They must be returned unworn, undamaged and unused, with all tags attached and the original packaging included

• If you wish to return a pair of shoes, please return them inside their original box

• The package can only be shipped from the same country it was delivered to

• The purchase was done online or from a boutique on Moncler.com

• Less than 20 days have passed since the courier delivered the order

If all the above conditions are met, then:

• Simply click return button after you have received the package and if you are not registered, fill in the online Return Form.

• Replace the shipping label on the box with pre-paid return label UPS

• Contact UPS to arrange the pick-up or leave the parcel at a designated drop-off location.

We normally verify and process returns within 3 business days from when they are received. The refund will be issued upon return acceptance, and you will receive a confirmation email.

For further information on the conditions for exercising your right to return, please see the Legal Area.

Please note that personalized items and fragrances are not eligible for returns or exchanges. Should you need further information on our Return Policy, please consult our Legal Area.
Moncler offers a free return shipping label through the courier UPS that you will find in the parcel upon its delivery.
Fill in the Online Return Form with 20 days of the delivery date. You then have up to 14 days to ship the parcel back to our Distribution Center.

How to ship the return:

1. Make sure the return complies with our Return Policy

2. Pack the item(s) in the original order box or any sturdy carton box

3. Stick the pre-paid UPS label over any prior delivery information. The pre-paid label gives you free return shipping.

4. Drop the package at your nearest UPS location or contact the courier in order to organize the pick-up
Should you prefer to ship the return using a different courier, return shipping fees will be completely at your expense.

In this case, we suggest you choose a trackable and insured delivery service, as Moncler.com will not be responsible for any issues that may arise from the loss, damage or theft of returns that were not shipped using our pre-paid UPS label.

Please return your parcel to our distribution centre:

FDS CANADA 100 Conair Parkway L4H 0I2 Woodbridge ONTARIO – CANADA
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Boutique services

Moncler.com offers you the possibility to buy online and pick-up your order in boutique.

At checkout, simply select the option "Pick up in boutique" and collect your order in one of the available locations.
You will be notified by email when the items are ready for pick-up.

Your order should be collected within 15 days from the receipt of the notification email, otherwise it will be shipped back to our Distribution Center.

To collect the order, you or registered gift receiver need to present:

• A valid ID

• The shipping confirmation email (printed or on a mobile device)

If someone else is collecting the order for you, they need to bring:

• Their own ID

• A copy of the client's valid ID

• The shipping confirmation email (printed or on a mobile device)

Letter of Authorization
Our store will help you to purchase items online that are not available in the store at the moment of your visit. Do not hesitate to ask for further information to our staff or contact our Client Service in order to discover more about this convenient service.
You may return or exchange items purchased on Moncler.com in selected boutiques within 20 days from when the package was received.
Find out where this service is available on our Store Locator.

Please note that:

• Returned items must be unworn, undamaged and unused, with all tags attached and the original packaging included

• Shoes must be returned inside their original box

• Items can only be returned from the same country they were delivered to. Boutiques in different countries will not be able to accept your return.

Our Client Advisors will take care of verifying that the returned products comply with our return conditions.

If the return is accepted, our team will ship the items back to our distribution center on your behalf and will be happy to assist you with an online or in-store exchange. Alternatively, a refund will be issued on the payment method used for the original order.

Please note that personalized items and fragrances are not eligible for returns or exchanges. Should you need further information on our Return Policy, please consult our Legal Area.
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Gift Card

Gift Cards can be purchased in selected Moncler stores and redeemed in all Moncler stores (with the exception of Department Stores and outlets) in countries that adopt the same currency as the country of purchase.
All payment methods available in Moncler stores are accepted, with the exception of credit notes. For cash payments, the current limits of the country of purchase apply.To verify the minimum and maximum amount allowed in a new Gift Card at the time of purchase, please consult our Terms and Conditions.
You can check your Gift Card balance at Moncler stores where the service is available, or by contacting our Client Service.
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My account & privacy

By creating an account on Moncler.com, you will enjoy exclusive and dedicated services:

• A Wish List to save your preferred items and create your unique style

• A My Orders page to check the status of your orders and returns in real time

• A Card Wallet to save your payment details which are safely stored

• An Address Book to shop faster on your next visit

• Easy Return Process

• Quick Exchange Process

Do not miss these opportunities! Register now!
You can update and modify all the information of your account by clicking on “Modify” on your account.

If you wish to close your account, please contact us.
Don't miss our latest news: be among the first to discover our style updates and most innovative trends.

You can subscribe to our Newsletter directly from the Moncler.com Home page.

To be removed from our mailing list, please open any Moncler Newsletter you have in your inbox, and click on "Unsubscribe".
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  • Shopping and product advice


    From style suggestions to joyful gifts, let our advisors find the perfect products for you.

  • Order management


    Track all purchases, seamlessly request an exchange or return and select the best delivery and payment method for you.