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LIVE BOUTIQUE

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Transport yourself into the magic of a Moncler boutique from the comfort of home, the office or on the go.

Available at selected boutiques, a dedicated client advisor will create a one-on-one bespoke virtual appointment tailored to your needs.

Boutique Services: Book an appointment

We want you to be comfortable and you can choose to attend the session with your camera on or off.


Live Boutique is available in select stores globally. Choose the one that suits you best at the form below.

  1. STEP 01 BOOK AN APPOINTMENT

    Select the boutique that offers the enhanced service and book your bespoke virtual session.

  2. STEP 02 MEET YOUR CLIENT ADVISOR

    We will contact you to get to know your personal style and shopping needs as well as share the secure link from which you can join the session.

  3. STEP 03 EXPLORE THE WORLD OF MONCLER

    Your client advisor will showcase new collections, offer styling advice and support with purchase and delivery options. 

  4. STEP 04 SMOOTH & SWIFT SHOPPING

    When you find pieces you love and would like to purchsase, your client advisor is there to provide any assistance you may need.

Related Faq

Moncler.com offers you the possibility to buy online and pick-up your order in boutique.

At checkout, simply select the option "Pick up in boutique" and collect your order in one of the available locations.
You will be notified by email when the items are ready for pick-up.

Your order should be collected within 15 days from the receipt of the notification email, otherwise it will be shipped back to our Distribution Center.

To collect the order, you or registered gift receiver need to present:

• A valid ID

• The shipping confirmation email (printed or on a mobile device)

If someone else is collecting the order for you, they need to bring:

• Their own ID

• A copy of the client's valid ID

• The shipping confirmation email (printed or on a mobile device)

Letter of Authorization
Our store will help you to purchase items online that are not available in the store at the moment of your visit. Do not hesitate to ask for further information to our staff or contact our Client Service in order to discover more about this convenient service.
You may return or exchange items purchased on Moncler.com in selected boutiques within 20 days from when the package was received.
Find out where this service is available on our Store Locator.

Please note that:

• Returned items must be unworn, undamaged and unused, with all tags attached and the original packaging included

• Shoes must be returned inside their original box

• Items can only be returned from the same country they were delivered to. Boutiques in different countries will not be able to accept your return.

Our Client Advisors will take care of verifying that the returned products comply with our return conditions.

If the return is accepted, our team will ship the items back to our distribution center on your behalf and will be happy to assist you with an online or in-store exchange. Alternatively, a refund will be issued on the payment method used for the original order.

Please note that personalized items and fragrances are not eligible for returns or exchanges. Should you need further information on our Return Policy, please consult our Legal Area.
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  • Book an appointment

    IN BOUTIQUE APPOINTMENT

    Our expert advisors will be on hand to show you the latest collections and curations selected just for you, as well as offer personal styling and product advice.

    FIND OUT MORE
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    SHOP WITH US

    Let us help complete your purchase wherever you are with a safe and secure direct payment link.

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