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returns Returns & Exchanges

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Our client advisors are ready to assist with returns online or in our boutique. Please ensure that your item is returned within the country of purchase and that it complies with our returns policy.

Online Return Form

Enter your order information to get started.
Exchanges and returns are only allowed within the same Country the original order was delivered to.
Select the order you wish to exchange. Only orders that are eligible for exchange are displayed.

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  1. STEP 01 FILL IN THE FORM

    If you have an account with us, login and follow the instructions under Returns. If you’d like to proceed without an account, please fill in our online Return Form.

  2. STEP 02 LOCATE YOUR RETURNS LABEL

    Use the pre-paid UPS returns label included with your delivery. If you have misplaced this label, please contact our client services team to receive another one.

  3. step 03 PACKAGE AND DROP OFF

    Package your return and secure the label. Contact UPS to arrange a collection or leave the parcel at a designated drop-off location. We ask that you keep your proof of delivery safe.

  4. step 04 Confirmation

    We’ll send you an email once we have received your return and all requirements are met. You should receive the funds within 14 calendar days of our email.

Related FAQs

You can request a return for any item purchased on Moncler Online Store within 20 days of the delivery date.

Once you have filled in the return form, you have up to 14 days to ship the parcel back to our Distribution Center.

Returned items must comply with our Return Policy:

• They must be returned unworn, undamaged and unused, with all tags attached and the original packaging included

• If you wish to return a pair of shoes, please return them inside their original box

• The package can only be shipped from the same country it was delivered to

• The purchase was done online or from a boutique on Moncler.com

• Less than 20 days have passed since the courier delivered the order

If all the above conditions are met, then:

• Simply click return button after you have received the package and if you are not registered, fill in the online Return Form.

• Replace the shipping label on the box with pre-paid return label UPS

• Contact UPS to arrange the pick-up or leave the parcel at a designated drop-off location.

We normally verify and process returns within 3 business days from when they are received. The refund will be issued upon return acceptance, and you will receive a confirmation email.

For further information on the conditions for exercising your right to return, please see the Legal Area.

Please note that personalized items and fragrances are not eligible for returns or exchanges. Should you need further information on our Return Policy, please consult our Legal Area.
Moncler offers a free return shipping label through the courier UPS that you will find in the parcel upon its delivery.
Fill in the Online Return Form with 20 days of the delivery date. You then have up to 14 days to ship the parcel back to our Distribution Center.

How to ship the return:

1. Make sure the return complies with our Return Policy

2. Pack the item(s) in the original order box or any sturdy carton box

3. Stick the pre-paid UPS label over any prior delivery information. The pre-paid label gives you free return shipping.

4. Drop the package at your nearest UPS location or contact the courier in order to organize the pick-up
Should you prefer to ship the return using a different courier, return shipping fees will be completely at your expense.

In this case, we suggest you choose a trackable and insured delivery service, as Moncler.com will not be responsible for any issues that may arise from the loss, damage or theft of returns that were not shipped using our pre-paid UPS label.

Please return your parcel to our distribution centre:

FDS CANADA 100 Conair Parkway L4H 0I2 Woodbridge ONTARIO – CANADA
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    EXCHANGES

    We want you to be in love with your Moncler item but if it's not quite right you can easily exchange it here.

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