Go to main content Skip to footer navigation

EXCHANGES

Contact us

  • Email
Contact details for 

Our client advisors are ready to assist with exchanges online or in our boutique. Please ensure that your item is exchanged within the country of purchase and that it complies with our exchange policy.

Exchange online

Enter your order information to get started.
Exchanges and returns are only allowed within the same Country the original order was delivered to.

Log in
  1. STEP 01 FILL-IN FORM

    If you wish to exchange an item, please log in and follow the instructions in your account, or you can exchange using our exchange form.

  2. STEP 02 CHOOSE A NEW ITEM

    Choose the item you want to return and select a reason why. Next, you can add the new product you would like to exchange it for.

  3. STEP 03 ARRANGE THE RETURN

    Use the prepaid UPS returns label included with your delivery. If you have misplaced this label, please contact our client services team to receive another one

  4. STEP 04 CONFIRMATION

    Your new item will be shipped once the return has been received and accepted at our Distribution Centre.

Related FAQs

You can request a return for any item purchased on Moncler Online Store within 20 days of the delivery date.

Returned items must comply with our Return Policy:

• They must be returned unworn, undamaged and unused, with all tags attached and the original packaging included

• If you wish to return a pair of shoes, please return them inside their original box

• The package can only be shipped from the same country it was delivered to

• The purchase was done online or from a boutique on Moncler.com

• Less than 20 days have passed since the courier delivered the order

If all the above conditions are met, then:

• Simply click the return button after you have received the package and if you are not registered, fill in the online Return Form

• Replace the shipping label on the box with pre-paid return label UPS

• Fill out 3 copies of the Return Proforma invoice that came with your parcel. If the forms are not complete, the package will not pass Customs and will be returned to you. Remember to include a copy in the return box, and keep the other 2 copies to give to the courier at pickup or drop-off.

• Contact UPS to arrange the pick-up or leave the parcel at a designated drop-off location.

We normally verify and process returns within 3 business days from when they are received. The refund will be issued upon return acceptance, and you will receive a confirmation email.

For further information on the conditions for exercising your right to return, please see the Legal Area.

Please note that personalized items and fragrances are not eligible for returns or exchanges. Should you need further information on our Return Policy, please consult our Legal Area.
Moncler offers a free return shipping label through the courier UPS that you will find in the parcel upon its delivery.
Fill in the online Return Form, and send the package back within 20 days from the delivery date.

How to ship the return:

1. Make sure the return complies with our Return Policy

2. Pack the item(s) in the original order box or any sturdy carton box

3. Stick the pre-paid UPS label over any prior delivery information. The pre-paid label gives you free return shipping.

4. Fill in the three Proforma Invoice copies you received with the original order. Include one in the return box, keep the others to give to the courier at pickup or drop-off

5. Drop the package at your nearest UPS location or contact the courier in order to organize the pick-up

Please note that for some remote locations UPS does not cover the return service, therefore the prepaid return label may not be included in your parcel. Please get in contact directly with our Client Service, our team will support you by providing you an alternative return pick-up service.
Should you prefer to ship the return using a different courier, return shipping fees will be completely at your expense.

In this case, we suggest you choose a trackable and insured delivery service, as Moncler.com will not be responsible for any issues that may arise from the loss, damage or theft of returns that were not shipped using our pre-paid UPS label.

Please return your parcel to our distribution centre:

INDUSTRIES SPA Via Dogana PO 2A BLOCCO L 29015 Castel San Giovanni (Piacenza) Italia
View all
  • Track orders and requests

    TRACK ORDERS AND REQUESTS

    Check where your order is on its journey to you and receive updates on your aftercare requests.

    START TRACKING
  • returns

    RETURNS

    If your purchase isn't quite right, you can return it seamlessly and free of charge.

    START A RETURN