Your tax refund document must include the following:
- Your billing information should include a non-EU address.
- The information on the document must match those the the person that will export the goods.
- The customs' validation of the issued document is mandatory. In case the stamp is not requested before leaving the EU, it will no longer be possible to request a VAT refund.
The item(s) must be unused when leaving the EU.
Please note that Moncler By Me
jackets are not eligible for exchanges and returns, except in case of quality issues.
Should this occur, our Client Service
will be happy to assist you.
In case you request online tax refund service, you will not be eligible to request an invoice.