Client Service

You can shop on Moncler.com using the following payment methods:

- All major credit cards, including American Express, China Union Pay, Diners, Discover, JCB, Mastercard, VISA.
- Selected mobile payment methods, including Alipay, Apple Pay, Google Pay, Klarna, PayPal, Wechatpay.

Please be informed that your billing address must match the address on your credit card statement.

We invite you to verify at checkout the payment methods available at the time of your order.

Depending on the payment method, the order's amount may be charged as soon as the order is completed or a pre-authorization of payment may be required.

For payment methods requiring a pre-authorization, the amount of each item is only charged once the item has been prepared for shipment. Please however note that for all personalized items the payment is charged at checkout.

On Moncler.com you can choose the best delivery option for you:

STANDARD
Delivery within 6 business days from date of shipping confirmation
Island and remote zones will require an additional day for delivery
Free of charge

EXPRESS
Delivery in 1 - 3 business days from date of shipping confirmation
15€

For Standard and Express deliveries, the preparation of your order will require 1-2 business days.

Please note that business days are Monday through Friday, and that our Distribution Centre is closed on national holidays: Jan 6th; Apr 9th, 10th, 25th; May 1st; Jun 2nd; Aug 15th; Nov 1st; Dec 8th, 25th, 26th.
Please plan your purchases as orders will not be shipped or delivered on these days.

Please note that delivery may be delayed due to natural disasters or unseasonable weather.