
Return In-Store
You can return items purchased online to any of our Boutiques. Our Client Advisors, after having verified that the items meet the return requirements, will complete the procedure for you.
Jungfernstieg, 16-20 Alsterhaus 1st Floor 20354 Hamburg Germany
+494080903771
hamburg-alsterhaus-men@moncler.com
Please note that your call might be handled by our Client Service Advisors.
Monday - Saturday 10:00-20:00
Sunday Closed
A client advisor will create a one-on-one virtual session tailored to your needs.
You can return items purchased online to any of our Boutiques. Our Client Advisors, after having verified that the items meet the return requirements, will complete the procedure for you.
You are in a Moncler boutique and you can’t find the item you wanted? The size or colour you are looking for is no longer available? Check if it’s available on moncler.com with the help of our Client Advisors, who will assist you in searching for the item and completing your purchase.
Check if the item you’re looking for is available in a Moncler Boutique, and reserve it for our try-on in-store service. Our Client Advisors will contact you to confirm if the item is currently in stock and reserve it for you for a limited period of time.
Our Client Advisors can help you purchase your favourite by sending you just a payment link. After completing the payment your products will be directly sent to your address or favourite boutique.
You can exchange items purchased online at any of our stores, where a Client Advisor, after having checked the quality of the items returned, will show you other options available in terms of style, colour or size, and will exchange the items.
Jungfernstieg, 16-20 Alsterhaus 1st Floor 20354 Hamburg Germany
Neuer Wall, 43
20354 Hamburg Germany
+494036098510
Jungfernstieg, 16-20 Alsterhaus Ground Floor
20354 Hamburg Germany
+494082212990