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    Monday - Saturday at 09:00 AM-06:00 PM ASIA/HONG_KONG

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    Monday - Saturday at 09:00 AM-06:00 PM ASIA/HONG_KONG

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Our online Client Advisors will be happy to answer your questions. They will be delighted to provide more information, styling tips and assist you in placing your order.
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RELATED FAQS

You can shop on Moncler.com using the following payment methods:

- All major credit cards, including American Express, China Union Pay, Diners, Discover, JCB, Mastercard, VISA.
- Selected mobile payment methods, including Amazon Pay, Apple Pay, Google Pay, Klarna, PayPal.

Please be informed that your billing address must match the address on your credit card statement.

We invite you to verify at checkout the payment methods available at the time of your order. Please note that minimum and maximum amount limits may apply to certain payment methods.

Depending on the payment method, the order's amount may be charged as soon as the order is completed or a pre-authorization of payment may be required.

For payment methods requiring a pre-authorization, the amount of each item is only charged once the item has been prepared for shipment. Please however note that for all personalized items the payment is charged at checkout.
Moncler Online Store we guarantees the maximum security for all your purchases. We employ the most advanced encrypted services (SSL) and protected connections. You can see from the “HTTPS” URL prefix, and lock symbol that appears in the address bar of the browser.

Read more on how we safely manage payment data in the Privacy and Cookie Policy.
Please make sure that the information inserted at checkout is correct. If the system still doesn't accept your order, please contact your bank as they may blocking the transaction. You may also contact us for additonal assistance.

At this time, we only accept one form of payment per order.
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