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Frequently Asked Questions

Shopping

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Heritage, uniqueness and innovative spirit drive us to concquer the highest peaks of excellence.

Thanks to our numerous online and in-store services, you will be able to enjoy a seamless shopping experience.

Online orders can be placed using a wide range of secure payment methods and delivery options. You can choose to have them delivered at a private address or at one of our boutiques.
If you need advice or assistance, simply contact our Client Service to get started. Moncler style advisors are there for you!

When getting together at the check out of your new order, you can choose to receive a direct payment link to your email. You will finalize the payment operation with one click, in the safest way!
As soon as you confirm your purchase online, we begin preparing the order to ensure timely delivery.

Should you need to cancel your order before shipping, contact us and we will do our best to accommodate your request if the packing of the garments has not been initiated yet.

In case the order has already been shipped, you will be eligible to return or exchange your selected item/s following our Return Policy.
Once you place your order online, you will be able to see the details of the purchase, follow its preparation, and see shipping updates in the Client Service area.

Registered clients will also find all available updates in their My Moncler account. We will update you in real-time through the Order Confirmation email, and the Shipping Confirmation email.
For a pleasant experience at Moncler.com, we reccomend you use the latest versions of your browsers.

If you experience any kind of issue during the navigation, try to eliminate all Cookies and Temporary Files from your computer. Also, check that Javascript is enabled.

For further support, please contact us with the following details:

• Your operating system (Windows Vista, Mac OS X, etc.)

• Internet browser and version (Internet Explorer 9, Firefox, Safari, etc.)

• The link to the product page of the garment you wish to purchase
On Moncler.com you can reserve selected items even if they are not yet available. The estimated delivery date will be indicated for each pre-order within the product page. You will be charged the corresponding amount once you complete your order. As soon as the parcel is be shipped you will receive a confirmation email.

It is not possible to purchase regular items, and pre order items in the same order. Two seperate orders would have to be placed.
On Moncler.com you can send a gift to a person of your choice and deliver it directly.

The recipient will receive the gift with two types of greeting cards: a Gift card with your personal message inserted during the online checkout, and a mini customizable gift card.

For each order, an electronic receipt will be sent to the purchaser.
All orders are also sent with a physical gift receipt, excluding prices.
On Moncler.com you can choose the best packaging option for you:

- Signature, which is a standard packaging and your order will be wrapped in a white tissue paper or placed inside a garment cover, put into a white inner box or envelope bag with our official logo and closed with a blue, red and white gros grain ribbon;

- Sustainable, which is the eco-friendly option and your order will be put inside a garment cover or TNT bag with our official logo.