Expert Aftercare

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Contact details for 
Moncler aftercare purchases

Aftercare Form

To ensure your item always looks its best we offer our unique aftercare service. Simply complete the form for product guidance or repair requests.

Crafted To Last

At Moncler, we fuse expert craftsmanship with innovation and technology. Our aftercare programme allows you to get the most from your items.

  1. STEP 01 LET US KNOW WHAT YOU NEED

    Complete our aftercare form so we can find the right expert to help you.

  2. STEP 02 SUBMIT YOUR FORM

    Once you have submitted your aftercare form, one of our experts will come back to you as soon as possible.

  3. STEP 03 OUR EXPERTS ARE ON THEIR WAY

    Our team of experts will answer your questions, provide advice or book your item in for repair and restoration.

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RELATED FAQS

It has come to our attention that the description of the material composition on the laundry labels of some products contained an inaccurate term.
Some products labeled as “ホース革” (“horse leather” with the Japanese spelling of the English word “horse”) should have been labeled as “馬革” (“horse leather” with the Japanese character for “horse”).

The applicable product numbers are as follows:
G209U1A00022 5099H 999
G209U8G00012 809F4 999
F209U1A50110 68950 999
F209U1A70210 5099H 999
F209U8G70810 809F4 999

You can check the product number on the laundry label stitched on the inside of the product. For more information, please visit a store or contact our client service.
If you need further assistance or if you have any questions about your product, you may:

• Visit the authorized retailer where the item was purchased, or any Moncler boutique.

• For online purchases or purchases from other stores, you can contact our Client Service by filling in the following Aftercare Form.

Please remember to gather all possible details in order to be properly assisted.

We kindly inform you that not all repairs are possible, however we will do our best to offer assistance.

In this section you can find some tips for item care and maintenance.
Care instructions can be found on:

• Care labels available inside your Moncler garment

• Composition and care information available in the item page on Moncler.com

For proper care, instructions on the garment's internal label should be strictly followed.

Avoid contact with oil or alcohol-based substances such as perfumes, cosmetics, hand sanitizers, which might impact the fabric and cause unremovable stains.

In case of large stains, we recommend to clean the item promptly to avoid the stain penetrating inside the garment materials.
Before cleaning we recommend to cover accessories (e.g. zip pull tabs) to avoid possible damages to item fabric or to accessories during the cleaning process.

Contact with heavily textured surfaces might damage fabric, cause pulled threads and scratches on areas of greatest use and on edges. We recommend to avoid such surfaces to preserve item integrity.

Store your item in a cool dry place and avoid prolonged exposure to direct light, heat or moisture sources.
Over-packing and folds can permanently ruin embroideries, artwork, pearls, studs, real and fake fur, leather inserts and other delicate parts. We advise careful storage.
It is also suggested to take the item out from storage and let the item breathe from time to time.
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