Order by February 6th to get your gifts in time for Valentine's Day

Order by February 6 to get your gifts in time for Valentine's Day

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faq

MONCLER BY ME

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Moncler By Me is a customization service available only to clients registered on Moncler.com.

To personalize your jacket, access the configurator on Moncler.com and start the journey. You will be able to select your preferred colors, add a personalized text, symbols and logos.

Once you are happy with the result, proceed to checkout to complete your order.

If you are not registered on Moncler.com yet, you can create your My Moncler account before checking out.
Being an exclusive, one-of-a-kind service, we are only taking on a limited number of orders. Should we be temporarily unable to fulfill your request, we invite you to join our waiting list. We will notify you as soon as we are able to take on new customization requests.

Once the order has been placed, your proposed personalization will be thoroughly reviewed. In case any wording or content does not comply with the Moncler By Me Legal Disclaimer, the order will be cancelled and refunded via the same payment method selected at checkout.

In case your order is cancelled, we invite you to create a new jacket.

For more information, do not hesitate to contact our Client Service.
Your jacket is one-of-a-kind and created just for you. Custom items might take from 4 to 8 weeks to ship.
The estimated delivery time of each Moncler by Me jacket is indicated at check out.

Once you place your order online, you will be able to see the details of the purchase, follow its preparation, and see shipping updates on your My Moncler account.

As soon as your jacket is ready to be shipped, we will inform you via email.

If your order includes different items, each product will be shipped to you as soon as it is available at our warehouse.
As soon as your design is confirmed, we start creating your personalized jacket.

Should you wish to cancel or modify your order, contact us and we will do our best to accommodate your request.

Please note that in case your jacket is already in production, it will not be possible to cancel the order.
You can choose your preferred payment method among those available when completing your order. The amount of the bespoke item is charged at checkout.

Please note that personalized items are not eligible for returns or exchanges.

For more information, please refer to our Return Policy.

Our Client Service is at your disposal should you need any assistance.
Every Moncler boutique in Europe, United States, Canada, South Korea and Japan can help you customizing your personalized jacket.

Selected boutiques in the world also offer a Moncler By Me experience - you can find exclusive prints, see the colors and try the jackets on. Book an appointment now to discover which boutique near you offers the personalization experience.