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BOUTIQUE SERVICES

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Leap into the world of Moncler and discover our newest and most iconic collection within one of our boutiques. We also offer a wealth of services only available in our stores to make your experience even more unique.

  1. RESERVE PIECES YOU LOVE CLICK AND RESERVE

    Our client advisors will arrange for your chosen items to be reserved for you to try on directly in our boutiques.

  2. FLEXIBLE COLLECTION PICK UP IN BOUTIQUE

    We want our services to work with your schedule, which means you can easily arrange to have your order delivered to a Moncler boutique that suits you.

  3. QUICK AND EASY EXCHANGE OR RETURN IN STORE

    Our client advisors will be happy to help you exchange your purchase for an item you love, or request a refund for you. This in-store service is available in the country of purchase.

Book an appointment

TAILORED TO YOUVIRTUAL APPOINTMENTS

Our client advisors are on hand to create a bespoke virtual appointment, tailored to you in the comfort of your own home or where ever you are in the world.

Moncler by Me

PRODUCT PERSONALISATION

Introducing Moncler By Me - our personalisation and monogram service allows you to choose from two iconic designs for men and women and customise your jacket to create something truly unique.

over 300 Boutiques

OVER 300 BOUTIQUES

EXPLORE THE WORLD OF MONCLER

RELATED FAQS

Moncler.com offers you the possibility to buy online and pick-up your order in boutique.

At checkout, simply select the option "Pick up in boutique" and collect your order in one of the available locations.
You will be notified by email when the items are ready for pick-up.

Your order should be collected within 15 days from the receipt of the notification email, otherwise it will be shipped back to our Distribution Center.

To collect the order, you or registered gift receiver need to present:

• A valid ID

• The shipping confirmation email (printed or on a mobile device)

If someone else is collecting the order for you, they need to bring:

• Their own ID

• A copy of the client's valid ID

• The shipping confirmation email (printed or on a mobile device)

Letter of Authorization
You may return or exchange items purchased on Moncler.com in selected boutiques within 20 days from when the package was received.
Find out where this service is available on our Store Locator.

Please note that:

• Returned items must be unworn, undamaged and unused, with all tags attached and the original packaging included

• Shoes must be returned inside their original box

• Items can only be returned from the same country they were delivered to. Boutiques in different countries will not be able to accept your return.

Our Client Advisors will take care of verifying that the returned products comply with our return conditions.

If the return is accepted, our team will ship the items back to our distribution center on your behalf and will be happy to assist you with an online or in-store exchange. Alternatively, a refund will be issued on the payment method used for the original order.

Please note that personalized items and fragrances are not eligible for returns or exchanges. Should you need further information on our Return Policy, please consult our Legal Area.
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  • Order management

    ORDER MANAGEMENT

    Track all purchases, seamlessly request an exchange or return and select the best delivery and payment method for you.

    MANAGE YOUR ORDERS
  • Shopping and product advice

    SHOPPING AND PRODUCT ADVICE

    From style suggestions to joyful gifts, let our advisors find the perfect products for you.

    EXPLORE THIS SERVICE