Boutique Services

Your Boutique Experience

Click and Reserve
Our client advisors will arrange for your chosen items to be reserved for you to try on directly in our boutiques.
Pickup in Boutique
We want our services to work with your schedule, which means you can easily arrange to have your order delivered to a Moncler boutique that suits you.
Exchange or Return in-Store
Our client advisors will be happy to help you exchange your online purchase for an item you love, or request a refund for you. This in-store service is available in the country of purchase.

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Related FAQ

Can I pick up my order in boutique?

Moncler.com offers you the possibility to buy online and pick-up your order in boutique.

At checkout, simply select the option "Pick up in boutique" and collect your order in one of the available locations.

You will be notified by email when the items are ready for pick-up.

Your order should be collected within 15 days from the receipt of the notification email, otherwise it will be shipped back to our Distribution Center.

To collect the order, you or registered gift receiver need to present:

• A valid ID

• The shipping confirmation email (printed or on a mobile device)

If someone else is collecting the order for you, they need to bring:

• Their own ID

• A copy of the client's valid ID

• The shipping confirmation email (printed or on a mobile device)

• Letter of Authorization

Find out where this service is available on our Store Locator.

Can I purchase an item online in boutique?

Our store will help you to purchase items online that are not available in the store at the moment of your visit.

Do not hesitate to ask our staff for further information or contact our Client Service in order to discover more about this convenient service.

Find out where this service is available on our Store Locator.

Can I reserve an item available in one of your boutiques?

You can reserve an item available in boutique directly from Moncler.com product page.

Enter the product page, select your size and click on Availability in Boutique. Choose the store where you wish to reserve your item and click on Reserve Item. Our boutique will contact you as soon as possible in order to confirm the availability and arrange an appointment.

Find out where this service is available on our Store Locator.

After you receive the confirmation of availability, the product is exclusively reserved for you until the end of the following day.

How can I contact one of your boutiques?

If you wish to book a direct appointment with one of our boutiques, refer to our Store Locator to get in touch with them.

Our Client Advisors will be glad to guide you through a personalized selection of items hand-picked for you.

Once in the store, should the item of your choice not be available, our staff can also assist you with an online purchase.

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