Go to main content Skip to footer navigation

faq

MONCLER NFT

View all
Non-fungible tokens (NFTs) are unique digital identifiers recorded on the blockchain. They are used to certify authenticity and ownership of digital or physical assets and they cannot be copied, substituted, or subdivided.

Moncler's first ever non-fungible token (NFT) is a rendition of the new Moncler Maya 70 jacket created by artist Antoni Tudisco.

The NFT is gifted to clients who purchased the Moncler Maya 70 jacket in the platinum version, available in limited quantities in selected boutiques and on Moncler.com.
Moncler NFTs are stored in your Moncler digital wallet - a dedicated space within the Moncler App. Your NFTs will be saved there: you can view your digital items and their history, generate a proof of ownership and discover all their benefits and extra services.

To claim the NFT ownership, follow the instructions provided via email after the purchase of your platinum Moncler Maya 70 jacket.

Please note that to claim your NFT you need to be registered on moncler.com and your Moncler App must be updated to the most recent version.
The Moncler NFT is uniquely yours: it can be claimed only once and you will be able to check the certificate of authenticity issued by Arianee in the Moncler App.

Please note that in case of returns, the NFT will be automatically recovered by Moncler.

Product Aftercare

View all
If you need further assistance or if you have any questions about your product, you may:

• Visit the authorized retailer where the item was purchased, or any Moncler boutique.

• For online purchases or purchases from other stores, you can contact our Client Service by filling in the following Aftercare Form.

Please remember to gather all possible details in order to be properly assisted.

We kindly inform you that not all repairs are possible, however we will do our best to offer assistance.

In this section you can find some tips for item care and maintenance.
Care instructions can be found on:

• Care labels available inside your Moncler garment

• Composition and care information available in the item page on Moncler.com

For proper care, instructions on the garment's internal label should be strictly followed.

Avoid contact with oil or alcohol-based substances such as perfumes, cosmetics, hand sanitizers, which might impact the fabric and cause unremovable stains.

In case of large stains, we recommend to clean the item promptly to avoid the stain penetrating inside the garment materials.
Before cleaning we recommend to cover accessories (e.g. zip pull tabs) to avoid possible damages to item fabric or to accessories during the cleaning process.

Contact with heavily textured surfaces might damage fabric, cause pulled threads and scratches on areas of greatest use and on edges. We recommend to avoid such surfaces to preserve item integrity.

Store your item in a cool dry place and avoid prolonged exposure to direct light, heat or moisture sources.
Over-packing and folds can permanently ruin embroideries, artwork, pearls, studs, real and fake fur, leather inserts and other delicate parts. We advise careful storage.
It is also suggested to take the item out from storage and let the item breathe from time to time.
Dry cleaning is recommended on the majority of our jackets. Please always refer to care labels available inside your Moncler garment for specific cleaning instructions.

If allowed by care label instructions, items might be cleaned at home. When cleaning your item at home, we recommend particular attention to:

• Not overload the washing machine, if washing machine cleaning permitted

• Avoid soaking

• Dry flat

• In case of down jackets, during the drying process periodically move the jacket and gently press the boudin to redistribute and volumize the down

• In case of fabrics other than nylon (e.g. flannel, velvet…), brush the item at the end of the cleaning process - use dedicated fabric brush

Furs and leathers can be entrusted to a specialist.

For storage, we recommend to hang up and not to compress the item.

Size Guide

View all
Moncler has created a universal sizing system that aims to provide a unique reference for all countries.

You can easily spot the best size for you by referring to our Size Guide that provides a conversion table to all major country size systems.

The Size Guide is conveniently available on the page of each product.

For any size and fit inquiries, do not hesitate to contact us.

PRIVACY NOTICE

View all
1. When did the cyber attack happen?
The cyber attack was identified and promptly handled on December 22nd.
Unfortunately, the extreme sophistication of the techniques implemented by the criminals made the reconstruction of the incident particularly complex and lengthy, also in reference to a possible compromise of data from clients, who were informed promptly as soon as the investigation confirmed the risk of a possible exfiltration of data.


2. How do I know if my personal data was also affected by the attack and, if so, which data?
At the moment, what we can confirm is that there was an unauthorized access with possible exfiltration of some of your personal data including contact data and/or data relating to purchases made. We emphasize that the data relating to payment methods (IBAN, credit cards or other) and/or identity documents (identity card, passport or other) is not saved in our systems and therefore has not been subject to exfiltration.


3. What does this notice mean for us? What do I have to do?
In cases such as these, notice is due in accordance with the provisions of the legislation for the protection of personal data and is aimed at informing the subjects concerned of the consequences of the cyber attack.
In addition, through this notice, we advise you to be wary of communications from third parties appearing to know certain information about you, and not to use credentials (ID and passwords) that are easily identifiable on the basis of the data you provided at the time of registration.


4. What does data breach mean exactly?
A 'data breach' is an IT incident involving personal data that could have an impact on data subjects. In this case, it involved the unauthorized access of third parties to the company’s IT systems and could have caused the exfiltration of some of your personal data including contact data and/or data relating to purchases made.
We emphasize that the data relating to payment methods (IBAN, credit cards or other) and/or identity documents (identity card, passport or other) is not saved in our systems and therefore has not been subject to exfiltration.


5. Do I have to officially notify any authorities?
No, Moncler is required to do so. Moncler has already promptly reported the event to the Italian Data Protection Authority and reported it to the police. In line with general best practices, if you should ever realize that you are the victim of a crime (such as identity theft and/or fraud), we suggest that you report it to the competent authorities.


6. Have credit card details been taken? Should I block my credit card or other payment methods?
No, the data relating to payment methods (IBAN, credit cards or other) and/or identity documents (identity card, passport or other) is not saved in our systems and therefore has not been subject to exfiltration.


7. Should I contact my bank’s security or fraud prevention department?
No, the data relating to payment methods (IBAN, credit cards or other) and/or identity documents (identity card, passport or other) is not saved in our systems and therefore has not been subject to exfiltration.


8. Do I need to change my identity documents, e-mail and phone number?
No, in our opinion this is not necessary. We do, however, advise you to be wary of communications from third parties appearing to know certain information about you, and not to use credentials (ID and passwords) that are easily identifiable on the basis of your data.


9. How can I buy a garment from you safely?
You can buy our garments safely both in stores and on the website, as the systems have been sanitized. In any case, the company is tightening its security measures further.


10. Do I need to change all my passwords?
As a good general rule when it comes to security, even more so in the case of cyber attacks, we advise you never to use passwords that are easily identifiable on the basis of personal information. If that is your case, we suggest that you update them.


11. Even if I only made my purchase in store (and not online) am I still at risk?
It is irrelevant where you made the purchase. We advise you to be wary of communications from third parties appearing to know certain information about you and not to use passwords that are easily identifiable on the basis of the data provided for registration.


12. Should I uninstall and re-install your Moncler app from my mobile?
No, uninstalling and reinstalling is not required and does not add additional security. If anything, we recommend that you change your login password for the Moncler app if it can be identified on the basis of your data.


13. Can I remove my data from your systems?
You can withdraw your consent to the processing of your personal data and close your account on the site at any time, except for certain data which will be kept for legal purposes, by writing to Client Service by selecting the topic “privacy” in the appropriate form in the “Contact Us” section of the website.


14. Am I at risk if my data remains on your systems?
No, the systems have been sanitized and we are further strengthening our security measures.