Important communication about personal data (click here)

Important communication about personal data (click here)

Go to main content Skip to footer navigation

Frequently Asked Questions

Shipping

Back
On Moncler.com we deliver your parcels with an EXPRESS shipping method.
The delivery is done in 2-4 business days from date of shipping confirmation, for руб 1300

Deliveries to remote areas may require up to 1 working week.

In general, the preparation of your order will require 1-2 business days.
Please note that business days are Monday through Friday, and that our Distribution Center is closed on national holidays. Please plan your purchases as orders will not be shipped or delivered on these days.

You may be required to pay additional taxes or duties for your order. These fees cannot be calculated by Moncler as they depend on local policies. Please note Customs clearance may delay the delivery by a few days. If you have any questions, we invite you to contact your local Customs office.

According to Russian laws, the duty-free limit of purchases in foreign stores a day is 200 euros or 31 kg. For the excess of this duty-free amount a fee is charged - 15% with the amount of excess or 2 euros per kg, depending on what amount is greater. This amount includes all purchases of the recipient abroad, regardless of the method of delivery.

For orders with purchase values from 200 to 1000 euro with a purchase weight less than 31kg, the Customs duty corresponds to 15% of the excess amount, in addition to Customs fee for customs clearance (500 RUB) and + 1100 rubles of customs clearance services provided by UPS Russia.

For orders with purchase value more than 1000 euro with a purchase weight less than 31kg, the Customs duty corresponds to 15% of the excess amount, in addition to Customs fee for customs clearance (500 RUB) and + 3550 rubles of customs clearance services provided by UPS Russia.

Please note that delivery may be delayed due to natural disasters or unseasonable weather.
All the available delivery destinations can be selected at the check out page by selecting "Ship to".

The delivery address of your order must match the country site in which you place your order. Please select the correct country site for your order from the link in the corner of every page.
For security reasons, all purchases made on Moncler.com require a signature upon delivery.

All orders are delivered by UPS. If no one is available to sign for the package, the courier will make a total of 3 delivery attempts, generally on 3 consecutive business days.

After 3 failed delivery attempts, your order will be automatically returned to Moncler.