Go to main content Skip to footer navigation

1 • Preamble


Welcome to our website moncler.com. The local Moncler company ("Moncler Local Company") and the company Industries S.p.A. ("Industries") (together "Moncler Companies") hereby provide you with the following information about the collection and processing of your personal data. When you use the site or its services (hereinafter, the "Website" and the “Services"), information and personal data about you is collected. For this reason, in accordance with the provisions of the General Data Protection Regulation no. 2016/679 ("GDPR") and applicable national legislation (collectively, "Privacy Legislation"), we have created this document (hereinafter "Privacy Policy") for the purpose of describing what personal data we collect, the purposes and methods of its processing and the security measures used to protect it. Please consider that collection of Russian citizens' personal data is made primarily using databases located in Russia.


2 • Data controllers and Data protection officer


The Moncler Local Company and Industries act, respectively, as data processor and controller. 

The Moncler Local Company, as data processor, might process your personal data on behalf of Industries in order to manage online sales activity (e.g. managing orders and payments), as well as for "pick-up in store", "return in store", "click from store" and "click and reserve" services as defined in section 3.3.

The Local Moncler company can be contacted by writing to Moncler Rus LLC, registered offices at Bolshoy Zlatoustinsky pereulok, building 1, construction 1, room I - 101000 Moscow - Russian Federation.

As data controller, Industries will process your personal data also in order to carry out marketing activities (e.g. newsletters) and building of group and individual profiles (profiling) as described in section 3.4. Industries can be contacted by writing to Industries S.p.A., via Stendhal n. 47, 20144 - Milan (MI), Italy or by email at privacy@moncler.com. 

Industries will manage your personal data in the context of your navigation experience through our website and access to reserved services as defined in sec. 3.1 and 3.2 below.


Industries has appointed a Data Protection Officer (DPO), who is domiciled at the offices of Industries S.p.A. and it is available as follows: dpo@moncler.com.

3. Sources of data and the purposes of data processing


3.1 Browsing data

During their normal operation, the computer systems used to operate the Website acquire some of your personal data, the transmission of which is implicit in the use of Internet communication protocols. This information is not collected for the purpose of identifying you, but may lead to your identification if, for example, it is combined with information held by a third party. This category of data includes the IP address and domain name of your computer, the URI (Uniform Resource Identifier) addresses of the resources requested, the time of the request, the method used to submit the request to the server, the size of the file obtained in reply, the numerical code indicating the status of the reply given by the server and other parameters relating to your operating system. We use this data for the sole purpose of obtaining anonymous statistical information on the use of the Website and to check it is working properly. The data collected is deleted immediately after processing. The data could be used to ascertain responsibility in the event of cybercrime committed to the detriment of the Services.


3.2 Registration information and further information provided by the user

Use of the Website does not require the creation of a personal account. However, in order to access certain pages reserved for registered users and, for example, to send us a request for information or feedback on the Services, you must create a personal account and become a registered user. When you create your account, you will be asked to enter the following registration information:


  • first name and surname,
  • email address,
  • password,
  • date of birth,
  • gender.


In addition, personal data directly provided by you when you place an order to purchase an item will be collected and processed, this consists of data collected by sending electronic mail, interacting with the functionality of the Website and requesting services offered by the Website. The personal data we collect and process includes your first name, surname, gender, nationality, email address, shipping and payment methods, credit and/or debit card number and shopping habits.

Should you wish to avail of our online size recommendation service, we will collect your body sizes (e.g. height, weight, age). 

Should you collect, process and disclose information about third parties to us, you must do so in accordance with the provisions of the Privacy Policy and, therefore, you must provide them with prior notice of the processing and, if necessary, you must obtain their free and express consent before carrying out the processing.

 

3.3 Purpose of the processing

Providing the above information is necessary in order to create an account and also to respond to and manage requests for information and/or user feedback; to provide the services requested through the Website, including registration and subsequent updates and to manage the activities organised through the Website; to carry out statistical analysis and surveys; to manage sales activities and to provide sales and after-sales services, such as administration, accounting, returns and guarantee management, customer relationship management, including compliance with legal obligations, national and EU regulations (including anti-money laundering regulations), to prevent fraud and to exercise rights in legal proceedings.

Any refusal by you to provide this information would still allow you to use the Website, but would prevent you from using some of our Services reserved for registered users.

In addition, your personal data must be processed in order to fulfil the contractual relationship arising from the purchase of Moncler products. The provision of such data is a contractual obligation. Should you need suggestions about sizes, we will process your body sizes with your prior consent. You are free to disclose your data to us or not, but in the absence of the requested data it will not be possible to conclude or execute the agreement and your requests. This means that you will not be able to purchase Moncler products and that it will not be possible to handle your requests.


3.4 Further purposes of the processing

With your consent, which is optional, Industries will use your personal data for further purposes such as marketing, commercial or advertising communications, direct sales, market research, in-store sales support worldwide through email (newsletter), telephone, SMS, MMS,, instant messaging, and traditional mail, including sending invitations to events. You may at any time indicate your preferred means of contact from among those listed above and you may refuse the receipt of promotional communication by any or all of these means of contact. For profiling and marketing purposes performed through cookies or other tracking technologies, please refer to the cookie section and relevant online consent form.


With your consent, which is optional, Industries collects information about your preferences, habits and lifestyle as well as details of purchases made in order to use these to create group and individual profiles ("profiling") and to send you personalised communications. Personalised communication may be sent by email (newsletter), phone, SMS, MMS, instant messaging and post mail. You may at any time indicate your preferred means of contact from among those listed above and you may refuse the receipt of promotional communication by any or all of these means of contact.


Consent for the above marketing and profiling purposes is optional and refusal will not have any consequences. Data may be provided by you on registration at our points of sale by means of paper and/or electronic forms, acquired during visits to our stores belonging to the Moncler Group or through interaction with websites, internet applications and mobile applications belonging to the Moncler Group.


3.5 Legal grounds for processing

Your personal data is only processed if one of the legal requirements laid down by current legislation is met, and specifically:


  • for the conclusion and execution of a contract to which you are party in relation to the purchase of products offered on the Website, as well as the provision of Services for registered users as applicable to the purposes described in section 3.3 ;
  • to fulfil a legal obligation to which the controllers may be subject within the context of the purposes of their activities;
  • for the legitimate interest of controllers to ensure the browsing activity and registration for reserved users as per section 3.1 and 3.2, prevent and prosecute fraudulent activities, as well as for internal administrative purposes, on the basis of which communication of the data to companies belonging to the controller’s group of companies is legitimate;
  • with your consent in respect of marketing and profiling activities as per section 3.4.

 

3.6 Information collected through cookies and other technologies

Cookies are small files sent by websites that you visit and that are stored on the device you use to access those websites. When users visit the same site again, your browser reads the cookies stored on your device and sends the information back to the site that originally created the cookies. Our site also uses different types of cookies and other technologies to read and store information on the user's device, for example to carry out statistical analyses. We do not use cookies that are able to launch programs on your devices or send viruses to them, or that allow us to control your devices.

On the Website you may also find social buttons/widgets, in other words those distinctive "buttons" showing social network icons like Facebook, Instagram and Twitter. These buttons allow users who are browsing the Website to share and interact with social networks with a simple "click".

We hereby inform you that our Services use:

  • technical cookies necessary for the functioning of the Website, including the provision of the Services offered by the Website. This category of cookies includes analytics, session and functionality cookies, used by the owner to, for example, collect information, in aggregate form, about the number of users and how they use the Website or to save your browsing preferences, such as the language.
  • analytics cookies are used to carry out statistical analyses of how users navigate the website and are collected anonymously and exclusively for statistical purposes
  • our own and third party profiling cookies, designed to create user profiles and used to send and display advertising messages in line with the preferences expressed by users during their browsing.

The above cookies may be:


  • temporary, when they are automatically deleted at the end of the connection;
  • permanent, when they remain on the user's hard drive, unless the user deletes them;
  • first party, when they are issued and managed directly by the Website administrator;
  • third party, when they are managed by a domain other than the one visited by the user.


While the use of technical cookies does not require the user's consent, the use of profiling cookies always requires the user's optional consent and the user can choose which profiling cookies to consent to.


Cookies can be managed and disabled using the browser settings (e.g Internet Explorer, Google Chrome, Safari, Firefox) or the dedicated cookie consent tool, when accessing the website.


Once on the website, the user will be able to access the "Your choices" area and view the list of third party companies that place cookies on our site ("Company"); check the presence and activity status of the installed cookie ("Status") and selectively manage your consent ("On/Off"). Expanding the entry (Info) for each company will provide more information about the company and will link to the specific privacy and cookie policy.


The table below shows the cookies used to offer our Services:

Domain Supplier Type Name of cookie Purpose
Duration
adnxs.com AppNexus Profiling Third Party various Used to display targeted advertising to users who have previously visited this site. User preferences are stored in order to customize the advertisements. 30 days
360yield.com Improve Digital (PubliGroupe) Profiling Third Party various Used to display targeted advertising to users who have previously visited this site. User preferences are stored in order to customize the advertisements. 90 days
adsrvr.org TheTradeDesk Profiling Third Party various Used to display targeted advertising to users who have previously visited this site. User preferences are stored in order to customize the advertisements. 1 year
bidswitch.net IPONWEB per RTB Profiling Third Party various Used to display targeted advertising to users who have previously visited this site. User preferences are stored in order to customize the advertisements. 30 days
bluekai.com Bluekai (Oracle) Profiling Third Party various Used to display targeted advertising to users who have previously visited this site. User preferences are stored in order to customize the advertisements. 6 months
casalemedia.com CasaleMedia Profiling Third Party various Used to display targeted advertising to users who have previously visited this site. User preferences are stored in order to customize the advertisements. 1 year
krxd.net Salesforce Profiling Third Party various Used to display targeted advertising to users who have previously visited this site. User preferences are stored in order to customize the advertisements. 10 years
lijit.com Federated Media Publishing per Criteo Profiling Third Party various Used to display targeted advertising to users who have previously visited this site. User preferences are stored in order to customize the advertisements. 1 year
openx.net OpenX Profiling Third Party various Used to display targeted advertising to users who have previously visited this site. User preferences are stored in order to customize the advertisements. 2 year
outbrain.com Outbrain Profiling Third Party various Used to display targeted advertising to users who have previously visited this site. User preferences are stored in order to customize the advertisements. 1 day
rlcdn.com Live Ramp Inc (Rapleaf) Profiling Third Party various Used to display targeted advertising to users who have previously visited this site. User preferences are stored in order to customize the advertisements. 1 year
rubiconproject.com Rubiconproject Profiling Third Party various Used to display targeted advertising to users who have previously visited this site. User preferences are stored in order to customize the advertisements. 366 days
smartadserver.com Smart Profiling Third Party various Used to display targeted advertising to users who have previously visited this site. User preferences are stored in order to customize the advertisements. 13 months
tapad.com TapAd Profiling Third Party various Used to display targeted advertising to users who have previously visited this site. User preferences are stored in order to customize the advertisements. 30 days
teads.tv Teads Profiling Third Party various Used to display targeted advertising to users who have previously visited this site. User preferences are stored in order to customize the advertisements. 1 year
yieldlab.net Yieldlab Profiling Third Party various Used to display targeted advertising to users who have previously visited this site. User preferences are stored in order to customize the advertisements. 24 months
yoox.biz YNAP Profiling Third Party various Used to display targeted advertising to users who have previously visited this site. User preferences are stored in order to customize the advertisements. 10 years
yoox.it YNAP Profiling Third Party various Used to display targeted advertising to users who have previously visited this site. User preferences are stored in order to customize the advertisements. 10 years
criteo.com Criteo Profiling Third Party various Used to display targeted advertising to users who have previously visited this site. User preferences are stored in order to customize the advertisements. 9 years
doubleclick.net Google Profiling Third Party various Used to display targeted advertising to users who have previously visited this site. User preferences are stored in order to customize the advertisements. 13 months
google.com Google Profiling Third Party various Used to display targeted advertising to users who have previously visited this site. User preferences are stored in order to customize the advertisements. 13 months
yandex.ru yandex Profiling Third Party various Used to display targeted advertising to users who have previously visited this site. User preferences are stored in order to customize the advertisements. 1 year
amazon-adsystem.com Amazon Profiling Third Party various Used to display targeted advertising to users who have previously visited this site. User preferences are stored in order to customize the advertisements. 13 months
facebook.com Facebook Profiling Third Party various Used to display targeted advertising to users who have previously visited this site. User preferences are stored in order to customize the advertisements. 180 days
adroll.com adRoll Profiling Third Party various Used to display targeted advertising to users who have previously visited this site. User preferences are stored in order to customize the advertisements. 120 days
adnxs.com AppNexus Profiling Third Party various Used to display targeted advertising to users who have previously visited this site. User preferences are stored in order to customize the advertisements. 30 days
yahoo.co.jp Yahoo Profiling Third Party various Used to display targeted advertising to users who have previously visited this site. User preferences are stored in order to customize the advertisements. 60 days
bing.com Bing Profiling Third Party various Used to display targeted advertising to users who have previously visited this site. User preferences are stored in order to customize the advertisements. 13 months
igodigital.com Saleforce Marketing Cloud Profiling Third Party various Used to display targeted advertising to users who have previously visited this site. User preferences are stored in order to customize the advertisements. 180 days
youtube.com YouTube Profiling Third Party various Used to display targeted advertising to users who have previously visited this site. User preferences are stored in order to customize the advertisements. 2 years


4. Methods of data processing and data storage


Your personal data will be processed both in paper form and using electronic means and always in compliance with the security requirements of applicable legislation, with particular but not exclusive reference to art. 32 of the GDPR. Our security measures include contractual arrangements with any contractor (e.g. service providers) or other party in order to protect the security and confidentiality of your personal data in accordance with the provisions of our Privacy Policy.


Period of Use and Retention of Personal Data


We will retain your personal data until the purpose for their use is achieved according to our internal data retention policy. In particular, we hereby specify that we have a general retention period of 10 years from the time of initial collection for your personal data that is processed for our invoicing and accounting purposes, save for the circumstances in which national applicable law may provide for different retention requirements.

In principle, we will promptly destroy your personal data in our possession once we achieve the purpose of collection and use of your personal data. However, the following categories of your personal data will be retained by us for the duration of the periods specified below.


Registered user data: this data will be stored for as long as the account is active to the extent that is strictly necessary to provide the user with the services. Even after the account is closed, we will retain your information if it is necessary to do so in order to comply with legal or regulatory obligations, to protect our rights, to prevent fraud, or to comply with this Privacy Policy.


Data relating to payment: until such time as the payment has been confirmed and the administrative and accounting formalities relating thereto have been completed, after the expiry of the right of withdrawal and after the deadline for contesting the payment.


Data collected in connection with the use of Services offered on the Website (e.g. "pick-up in store", "return in store", "click from store", "click and reserve"): such data is stored until the service has been fully performed; data related to user requests to our Customer Service department: relevant data will be retained until your request is resolved.


With particular reference to the legal protection of our rights, we hereby specify that we keep data in accordance with the local statute of limitations.


If you have consented to your personal data being processed, the data relating to your purchases will be kept for marketing and profiling purposes for a period of 7 years as per the authorization obtained from the Italian Data Protection Authority, issued on May 25, 2018 in favour of Industries S.p.A., which is the entity in charge of such processing operations. After this retention period, the data will be automatically deleted or permanently 

and irreversibly anonymised.


In any case, for technical reasons, the termination of the processing and the subsequent cancellation or irreversible anonymisation of the related personal data will be final within thirty days of the terms indicated above.


Procedure and Method for Destruction of Personal Data


In principle, we will promptly destroy your personal data in our possession once we achieve the purpose of collection and use of your personal data.


The process and means of destroying your personal data are as follows.


A. Procedure


Your personal data will be transferred to a separate database (or separate document file for paper documents) and destroyed after storage for a certain period pursuant to our internal policy or applicable laws and regulations (please refer to the provisions on retention and use period).

Such personal data will not be used for any purpose other than the purpose permitted under the applicable laws and regulations.


B. Method


The personal data that has been printed on paper will be shredded through the use of document shredder or incinerated.

The personal data stored in electronic file format will be deleted by using technical means that will not allow data recovery. 



5. Scope of disclosure


5.1 Internal and external communication of personal data

Personal data is accessible to our duly authorised personnel (e.g., Digital, CRM, Retail, IT personnel) as necessary and is disclosed to third parties in the following cases: (i) when disclosure is required by laws and regulations applicable to legitimate third party recipients, such as authorities and public bodies for their respective institutional purposes, e.g. anti-money laundering legislation, court authorities; (ii) disclosure to third parties in the event of extraordinary transactions (e.g. mergers, acquisitions, sale of business, etc.); (iii) communication to the third party in charge of fraud prevention services.

Personal data is also shared with our service providers, e.g. for services of a technical and organisational nature that are necessary for the purposes indicated above, such as independent partners, including associates, shipping companies, marketing, payment management, etc, the list of which could be communicated upon request.. We provide such parties only with the data necessary to perform the agreed services and they act as data processors in accordance with art. 28 GDPR, based on instructions received from Industries (depending on the relevant data controller).

It is expressly stated that Industries does not disclose your personal data to third parties for marketing or profiling purposes.

Finally, for the purposes of profiling, marketing and customer relationship management (to provide you with the same level of service worldwide), other companies in the Moncler Group may access your personal data as data processors in accordance with art. 28 GDPR, based on instructions received from Industries.


5.2 Data transfer abroad

For the performance of certain processing activities concerning your Personal Data, Moncler Companies communicate such data to external parties located in countries that do not belong to the European Union (EU) or the European Economic Area (EEA) (hereinafter referred to as "Third Countries"), the list of which will be updated from time to time and/or available upon request; the lawfulness of such transfer is, in any case, guaranteed through the mechanisms provided for by art. 46 of the GDPR, since Moncler Companies have executed the Standard Contractual Clauses approved by the European Commission (supplemented by additional technical/organisational/legal measures) or, as applicable, due to the existence of an adequacy decision pursuant to Art. 45 of the GDPR issued by the European Commission.

These external parties will process your Personal Data as independent data controllers or as data processors, regularly appointed by Moncler Companies in accordance with the legislation regulating data protection (depending on the role they have in relation to the processing). 



6. Rights of the data subject


As a data subject, you may at any time exercise the rights acknowledged by the Privacy Policy with regard to the specific processing of your personal data. If you are under the legal age indicated by the law, your legal guardians will also have the rights described below.


Below is a general description of them and how to exercise them:

  • right of access to your personal data: you can obtain confirmation that your personal data is or is not being processed and, consequently, obtain access to your personal data and information about its processing. If you wish, you will be provided with a copy of your personal data;
  • right to rectification of your personal data: you can obtain the correction, modification or updating of any inaccurate or out-of-date information, as well as obtaining the supplementation of incomplete personal data, including by providing an additional statement;
  • right to withdraw your consent: you may at any time withdraw your consent to the processing of your personal data in connection with any activity for marketing purposes, including profiling. In this regard, please note that sending commercial and promotional communications, carrying out market research and surveys to measure satisfaction and tailoring commercial offers to your interests are considered marketing activities. On receipt of your request, the processing of your personal data based on such consent will cease, while different processing operations or processing based on other grounds will continue to be carried out in full compliance with applicable laws;
  • right to the deletion of your personal data (right to be forgotten) when your personal data, in particular, (i) is no longer necessary for the purposes for which it was collected or processed, or (ii) has been processed unlawfully, or (iii) must be deleted in order to comply with a legal obligation, or, lastly, (iv) you have objected to its processing (see "right of objection" below) and there is no overriding legitimate reason that would allow Industries to process your personal data in any way. Once we have received and reviewed your request, if it is lawful, your personal data will be deleted;
  • right to limit the processing of your personal data: you may request that the processing of your data be limited, i.e. that your personal data be stored but not used (with the exception of your requests and exceptions provided for by law):
  1. when you challenge the accuracy of your personal data for the period necessary for Industries to verify the accuracy of such data;
  2. when the processing is unlawful, but you object to the deletion of your data;
  3. when, although your data is no longer needed by Industries for processing purposes, you need it to ascertain, exercise or defend your rights in legal proceedings;
  4. when you object to the processing, pending verification of whether the Moncler Local Company or Industries have legitimate grounds to continue processing the data;
  • right to data portability: you may request to receive data that is processed based on your consent or on a contract entered into with you, in a structured format and readable by an automated device. If you wish, where this is not excessive and technically possible, we may, at your request, transfer your data directly to a third party indicated by you.
  • right of objection: you may at any time object to the processing of your personal data carried out based on a legitimate interest, explaining the reasons supporting your request. Unless there are reasons to prevent acceptance of the same as provided by law, we will cease the processing to which you have objected. You have the right to object at any time to the processing of your data for marketing and/or profiling purposes, as long as it is related to that purpose, without the need to specify the reason for your objection. In this case, the processing of your data will cease immediately;
  • right not to be subject to a decision based solely on automated processing, including profiling, which produces legal effects concerning you or similarly significantly affects you.


National laws may provide for additional data subjects rights. For additional information you can contact us at the contact details indicated below.



To exercise the rights described above, you can:

  • call the Client Service at the freephone number 00 800 10204000 from Monday to Friday from 10 a.m. to 7 p.m. CEST, excluding public holidays; or
  • write to Client Service by selecting the "privacy" topic in the relevant form in the "Contact us" section of the Website; or
  • contact the Data Protection Officer at the address indicated in paragraph 2 above.


If you believe that your personal data has not been processed correctly, you may lodge a complaint with the local supervisory authority. 


To obtain the list of our external data processors, of the third parties with whom Moncler shares your personal data please contact the controllers through the modalities set forth above.