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YOUR ORDERS

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  • TRACK ORDERS AND REQUESTS

    Check where your order is on its journey to you and receive updates on your aftercare requests.

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  • EXCHANGES

    We want you to be in love with your Moncler item but if it's not quite right you can easily exchange it here.

    START AN EXCHANGE
  • RETURNS

    If your purchase isn't quite right, you can return it seamlessly and free of charge.

    START A RETURN

PAY YOUR WAY

We know everyone likes to shop differently, so choose the right payment method for you.

  • CREDIT CARDS

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    All major credit cards, including American Express, China Union Pay, Diners, Discover, JCB, Mastercard, VISA.

  • MOBILE PAYMENT

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    Selected mobile payment methods, including Amazon Pay, Apple Pay, Google Pay, Klarna, PayPal.

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We invite you to verify at checkout the payment methods available at the time of your order.


Depending on the payment method, the order's amount may be charged as soon as the order is completed or a pre-authorization of payment may be required.

ALL DELIVERY OPTIONS

Discover the delivery options available for your location.

  • EXPRESS

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    Delivered within 3-4 business days from the date of shipping confirmation.

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We invite you to plan your purchases taking into consideration that orders will not be shipped on the closure days indicated at checkout.

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EXCHANGE OR RETURN IN STORE

Our Client Advisors will be happy to help you exchange your purchase for an item you love, or request a refund for you.

This in-store service is available only in the country of purchase.

Related FAQs

You can request a return for any item purchased on Moncler Online Store within 20 days of the delivery date.

Once you have filled in the return form, you have up to 14 days to ship the parcel back to our Distribution Center.

Returned items must comply with our Return Policy:

• They must be returned unworn, undamaged and unused, with all tags attached and the original packaging included

• If you wish to return a pair of shoes, please return them inside their original box

• The package can only be shipped from the same country it was delivered to

• The purchase was done online or from a boutique on Moncler.com

• Less than 20 days have passed since the courier delivered the order

If all the above conditions are met, then:

• Simply click the return button after you have received the package and if you are not registered, fill in the online Return Form

• Replace the shipping label on the box with pre-paid return label UPS

• Fill out 3 copies of the Shipping invoice that came with your parcel. If the forms are not complete, the package will not pass Customs and will be returned to you. Remember to include a copy in the return box, and keep the other 2 copies to give to the courier at pickup or drop-off.

• Contact UPS to arrange the pick-up or leave the parcel at a designated drop-off location.

We normally verify and process returns within 3 business days from when they are received. The refund will be issued upon return acceptance, and you will receive a confirmation email.

For further information on the conditions for exercising your right to return, please see the Legal Area.

Please note that personalized items and fragrances are not eligible for returns or exchanges. Should you need further information on our Return Policy, please consult our Legal Area.
Moncler offers a free return shipping label through the courier UPS that you will find in the parcel upon its delivery.

Fill in the online Return form with 20 days of the delivery date. You then have up to 14 days to ship the parcel back to our Distribution Center.

How to ship the return:

1. Make sure the return complies with our Return Policy

2. Pack the item(s) in the original order box or any sturdy carton box

3. Stick the pre-paid UPS label over any prior delivery information. The pre-paid label gives you free return shipping.

4. Fill in the three Shipping Invoice copies you received with the original order. Include one in the return box, keep the others to give to the courier at pickup or drop-off

5. Drop the package at your nearest UPS location or contact the courier in order to organize the pick-up

Please note that for some remote locations UPS does not cover the return service, therefore the prepaid return label may not be included in your parcel. Please get in contact directly with our Client Service, our team will support you by providing you an alternative return pick-up service.
Should you prefer to ship the return using a different courier, return shipping fees will be completely at your expense.

In this case, we suggest you choose a trackable and insured delivery service, as Moncler.com will not be responsible for any issues that may arise from the loss, damage or theft of returns that were not shipped using our pre-paid UPS label.

Please return your parcel to our distribution centre:

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