Please note that your call might be handled by our Client Service Advisors.
Available Services
Return In-Store
You can return items purchased online to any of our Boutiques. Our Client Advisors, after having verified that the items meet the return requirements, will complete the procedure for you.
Pick-up In-Store
When you place your order online, you can choose the preferred location and pick-up time together with one of our Client Advisors.
Click from Store
If an item you are interested in is not available in store, a Client Advisor can assist you in searching for the item and completing your purchase online.
Click and Reserve
Check if your item is available in a Moncler Boutique and reserve it for our try-on in-store service. Our Client Advisors will contact you to confirm stock and hold it for a limited time.
Exchange In-Store
Exchange items purchased online at any of our stores. After checking the returned items, a Client Advisor will help you choose another style, colour or size and complete the exchange.
Book an Appointment
Our Client Advisors are waiting to show you our collections. Make a request for them to contact you and schedule a one-on-one session in the boutique or virtually through a video call.
Live Boutique
Enjoy a bespoke virtual shopping experience wherever you are, guided by a Client Advisor through Live Boutique.
