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FAQs for Order Placed Before October 6th

Follow Your Order

Enter your Order Number in the space below to see the list of items you have ordered and information on their delivery status.
If you have just concluded your order, the details will be available in a few minutes.

Follow Your Return

Insert your Return Number in the space below and we will show you the status of your return.

Complete The Return Form

You can request to return items within 20 days from the date you received your parcel.
Before you return your item, make sure that the items are in the same condition you received them in, with the identification tag and seal still attached.
Attach the pre-paid return label on the box and make sure it covers the original shipping label.
For more information, consult our Returns and Refunds section.
We reserve the right to refuse late returns or items that are not in the same condition you received them in.

Complete The Exchange Form

You can request to exchange items within 20 days from the date you received your parcel.
Before you exchange your item, make sure that the items are in the same condition you received them in, with the identification tag and seal still attached.
Attach the pre-paid return label on the box and make sure it covers the original shipping label.
For more information, consult our Returns and Refunds section.
We reserve the right to refuse late returns or items that are not in the same condition you received them in.