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Client Service

Aftercare Service
Aftercare Service

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+1 888 320 9162
Mon - Fri 9am - 6pm EST

Aftercare Service

Your Moncler item needs mending or some care advice?
Please feel free to visit your nearest Moncler store, or you can fill the following Aftercare Service Form.

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AFTERCARE SERVICE FORM

By filling this form, you will get in touch with one of our Moncler Client Service advisor.

Your Name

Your Email

Your Phone Number

Country of residence

Order number

Size

Color

Purchase channel

Shop or website name

Contact Reason

Please shortly describe what happed to your garment or which kind of advice you need

File Attached





i Picture of the entire garment
Delete
i Clear close-up of the area injured
Delete
i Picture of the internal label with the numeric or alphanumeric code
Delete
i Picture of the internal labels carrying the name of the product and the item code
Delete
i Picture of the entire proof of purchase (store, online, etc)
Delete
Information entered above will only be used to give an accurate response to your inquiry. For more details, please read our ‎Privacy and Cookie Policy.

Follow Your Order

Enter your Order Number in the space below to see the list of items you have ordered and information on their delivery status.
If you have just concluded your order, the details will be available in a few minutes.

Follow Your Return

Insert your Return Number in the space below and we will show you the status of your return.

Complete The Return Form

You can request to return items within 20 days from the date you received your parcel.
Before you return your item, make sure that the items are in the same condition you received them in, with the identification tag and seal still attached.
Attach the pre-paid return label on the box and make sure it covers the original shipping label.
For more information, consult our Returns and Refunds section.
We reserve the right to refuse late returns or items that are not in the same condition you received them in.

Complete The Exchange Form

You can request to exchange items within 20 days from the date you received your parcel.
Before you exchange your item, make sure that the items are in the same condition you received them in, with the identification tag and seal still attached.
Attach the pre-paid return label on the box and make sure it covers the original shipping label.
For more information, consult our Returns and Refunds section.
We reserve the right to refuse late returns or items that are not in the same condition you received them in.