Client Service
Follow Your Order
Complete The Return Form
Follow Your Return
Complete The Exchange Form
Orders placed before October 6th
Aftercare Service
Payments
Which payment methods do you accept?
Moncler.com accepts the following payment methods for online purchases:• All major credit cards, as shown at checkout• PayPal and PayPal ExpressIf you do not have an account yet, you can create one while shopping with us• All major mobile payments, as shown at checkout• Klarna• AlipayPlease note that your billing address must match the address on your credit card statement. Once the order is completed on the website, a pre-authorization of payment is required. The final amount is charged once your order has been prepared for shipment, except for Klarna and Alipay, when the capture is done at the check out.
Are payments secure?
Moncler Online Store we guarantees the maximum security for all your purchases. We employ the most advanced encrypted services (SSL) and protected connections. You can see from the “HTTPS” URL prefix, and lock symbol that appears in the address bar of the browser. Read more on how we safely manage payment data in the Privacy and Cookie Policy.
My order is not being accepted. Why?
Please make sure that the information inserted at checkout is correct. If the system still doesn't accept your order, please contact your bank as they may blocking the transaction. You may also contact us for additonal assitence.At this time, we only accept one form of payment per order.
Is VAT included in the final price?
Sales Tax is applied to your order in accordance with individual state and local regulations.For this reason, an estimation of the tax charge might be added to your order total during the checkout process. Exact charges will be calculated automatically after your order is shipped, depending on the Zip Code of the shipping address. The final amount will be equal or less than the estimated Sales Tax, and will be indicated in the invoice you receive with the Shipping Confirmation email.
Orders placed before October 6th
We have been working to offer you with a better digital experience!
If you placed your order before October 6th and wish to track the order status, return status, or proceed with its return, please use one of the following sections.
In case of need, contact us or read more.
If you placed your order before October 6th and wish to track the order status, return status, or proceed with its return, please use one of the following sections.
In case of need, contact us or read more.