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Shopping

Why is shopping on Moncler.com unique?

Heritage, uniqueness and innovative spirit drive us to concquer the highest peaks of excellence.

Thanks to our numerous online and in-store services, you will be able to enjoy a seamless shopping experience.

Online orders can be placed using a wide range of secure payment methods and delivery options. You can choose to have them delivered at a private address or at one of our boutiques.

Can I place an order over the phone?

If you need advice or assistance, simply contact our Client Service to get started. Moncler style advisors are there for you!

When getting together at the check out of your new order, you can choose to receive a direct payment link to your email. You will finalize the payment operation in/with one click, in the safest way!

How can I track my order?

Once you place your order online, you will be able to see the details of the purchase, follow its preparation, and see shipping updates in the Client Service area.

Registered clients will also find all available updates in their My Moncler account. We will update you in real-time through the Order Confirmation email, and the Shipping Confirmation email.

Can I cancel or modify my order?

As soon as you confirm your purchase online, we begin preparing the order to ensure timely delivery.

Should you need to cancel your order before shipping, contact us and we will do our best to accommodate your request.

In case the order has already been shipped, you will be eligible to return or exchange your selected item/s following our Return Policy.

I am experiencing technical issues, can you help?

For a pleasant experience at Moncler.com, we reccomend you use the latest versions of your browsers.

If you experience any kind of issue during the navigation, try to eliminate all Cookies and Temporary Files from your computer. Also, check that Javascript is enabled.

For further support, please contact us with the following details:
• Your operating system (Windows Vista, Mac OS X, etc.)
• Internet browser and version (Internet Explorer 9, Firefox, Safari, etc.)
• The link to the product page of the garment you wish to purchase

Can I do a pre-order?

On Moncler.com you can reserve selected items even if they are not yet available. The estimated delivery date will be indicated for each pre-order within the product page. You will be charged the corresponding amount once you complete your order. As soon as the parcel is be shipped you will receive a confirmation email.

It is not possible to purchase regular items, and pre order items in the same order. Two seperate orders would have to be placed.