Shop our festive gift guide and find the perfect present for men and women.

Shop our gift guide and find the perfect present for him and her.

Orders made between Nov 13 - Dec 24 may be returned until Jan 15

Orders made between Nov 13 - Dec 24 may be returned until Jan 15

Complimentary express shipping. Order before 2pm EST on Dec 20 to receive your gifts by Dec 24

Complimentary express shipping. Order before 2pm EST on Dec 20 to receive your gifts by Dec 24

Go to main content Skip to footer navigation Accessibility options

EXCHANGES

Contact us

  • Email
Contact details for 

Our client advisors are ready to assist with exchanges online or in our boutique. Please ensure that your item is exchanged within the country of purchase and that it complies with our exchange policy.

Exchange online

All orders placed and delivered between November 13th and December 24th may be returned until January 15th. Orders placed after December 24th follow the ordinary Return Policy.

Enter your order information to get started.
Exchanges and returns are only allowed within the same Country the original order was delivered to.

Log in
  1. STEP 01 FILL-IN FORM

    If you wish to exchange an item, please log in and follow the instructions in your account, or you can exchange using our exchange form.

  2. STEP 02 CHOOSE A NEW ITEM

    Choose the item you want to return and select a reason why. Next, you can add the new product you would like to exchange it for.

  3. STEP 03 ARRANGE THE RETURN

    Use the prepaid UPS returns label included with your delivery. If you have misplaced this label, please contact our client services team to receive another one

  4. STEP 04 CONFIRMATION

    Your new item will be shipped once the return has been received and accepted at our Distribution Centre.

Related FAQs

You can request a return for any item purchased on Moncler Online Store within 20 days of the delivery date.

All orders placed and delivered between November 13th and December 24th may be returned until January 15th. Orders placed after December 24th follow the ordinary Return Policy.

Once you have filled in the return form, you have up to 14 days to ship the parcel back to our Distribution Center.

Returned items must comply with our Return Policy:

• They must be returned unworn, undamaged and unused, with all tags attached and the original packaging included

• Should you wish to return an accessory or a pair of shoes, please return it in the original box containing the item's Card of Authenticity. You can find the card (a QR code) in an envelope inside the original box.

• The package can only be shipped from the same country it was delivered to

• The purchase was done on Moncler.com, Moncler APP or through the online Click From Store service in a Moncler Boutique

• Less than 20 days have passed since the courier delivered the order

If all the above conditions are met, then:

• Simply click return button after you have received the package and if you are not registered, fill in the online Return Form.

• Replace the shipping label on the box with pre-paid return label UPS

• Contact UPS to arrange the pick-up or leave the parcel at a designated drop-off location.

We normally verify and process returns within 3 business days from when they are received. The refund will be issued upon return acceptance, and you will receive a confirmation email.

If the above conditions are not met, please note that we will be unable to accommodate your return request, and the item(s) will be shipped back to you.

For further information on the conditions for exercising your right to return, please see the Legal Area.

Please note that personalized items and fragrances are not eligible for returns or exchanges. Should you need further information on our Return Policy, please consult our Legal Area.
Moncler offers a free return shipping label through the courier UPS that you will find in the parcel upon its delivery.
Fill in the Online Return Form within 20 days of the delivery date. You then have up to 14 days to ship the parcel back to our Distribution Center.

How to ship the return:

1. Make sure the return complies with our Return Policy

2. Pack the item(s) in the original order box or any sturdy carton box

3. Stick the pre-paid UPS label over any prior delivery information. The pre-paid label gives you free return shipping.

4. Drop the package at your nearest UPS location or contact the courier in order to organize the pick-up
Should you prefer to ship the return using a different courier, return shipping fees will be completely at your expense.

In this case, we suggest you choose a trackable and insured delivery service, as Moncler.com will not be responsible for any issues that may arise from the loss, damage or theft of returns that were not shipped using our pre-paid UPS label.

Please return your parcel to our distribution centre:

200 River Rd, Suite 100, Fairless Hills, PA 19030, USA
View all
  • Track orders and requests

    TRACK ORDERS AND REQUESTS

    Check where your order is on its journey to you and receive updates on your aftercare requests.

    START TRACKING
  • returns

    RETURNS

    If your purchase isn't quite right, you can return it seamlessly and free of charge.

    START A RETURN
Privacy and Cookie Policy