faq

Your order will be delivered by the courier UPS.

On Moncler.com you can choose the best delivery option for you:

- STANDARD
Delivery within 6 business days
Always complimentary

- EXPRESS
Delivery in 2 - 3 business days
CAD 20.00

We invite you to take into consideration the days our Distribution Center will be closed: Jan 2nd; Feb 20th; Apr 7th; May 22nd; Jul 3rd; Aug 7th; Sept 4th; Oct 9th; Dec 25th, 26th.
Please plan your purchases as orders will not be shipped on these days.

Please note that delivery may be delayed due to natural disasters or unseasonable weather.

For security reasons, all purchases made on Moncler.com require a signature upon delivery.

All orders are delivered by UPS. If no one is available to sign for the package, the courier will make a total of 2 delivery attempts, generally on 2 consecutive business days.

After 2 failed delivery attempts, your order will be automatically returned to Moncler.

All the available delivery destinations can be selected at the check out page by selecting "Ship to".

The delivery address of your order must match the country site in which you place your order. Please select the correct country site for your order from the link in the corner of every page.

Please note some items, such as fragrances, are subject to shipping limitations in certain countries or areas. You can check if your address of choice is eligible for shipment at check out.