Client Service

Moncler.com accepts the following payment methods for online purchases:

• All major credit cards, as shown at checkout

• PayPal: if you do not have an account yet, you can create one while shopping with us

• China Union Pay, Apple Pay, Google Pay, Alipay, WeChat Pay

Please note that your billing address must match the address on your credit card statement.

Once the order is completed on the website, a pre-authorization of payment is required. The final amount is charged once your order has been prepared for shipment, except for Klarna, when the capture is done at the check out.

On Moncler.com you can choose the best delivery option for you:

STANDARD
Delivery within 6 business days from date of shipping confirmation
Island and remote zones will require an additional day for delivery
Free of charge


EXPRESS
Delivery in 1 - 3 business days from date of shipping confirmation
15€


For Standard and Express deliveries, the preparation of your order will require 1-2 business days.

Please note that business days are Monday through Friday, and that our Distribution Centre is closed on national holidays: Jan 6th; Apr 17th, 18th, 25th; May 1st; Jun 2nd; Aug 15th; Nov 1st; Dec 8th, 26th.
Please plan your purchases as orders will not be shipped or delivered on these days.

Please note that delivery may be delayed due to natural disasters or unseasonable weather.