You can request a return for any item purchased on Moncler Online Store within 20 days of the delivery date.
Returned items must comply with our Return Policy:
• They must be returned unworn, undamaged and unused, with all tags attached and the original packaging included
• If you wish to return a pair of shoes, please return them inside their original box
• The package can only be shipped from the same country it was delivered to
• The purchase was done online or from a boutique on Moncler.com
• Less than 20 days have passed since the courier delivered the order
If all the above conditions are met, then:
• Simply click return button after you have received the package and if you are not registered, fill in the online Return Form
• Replace the shipping label on the box with pre-paid return label UPS
• Contact UPS to arrange the pick-up or leave the parcel at a designated drop-off location.
We normally verify and process returns within 3 business days from when they are received. The refund will be issued upon return acceptance, and you will receive a confirmation email.
For further information on the conditions for exercising your right to return, please see the Legal Area