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Frequently Asked Questions


Moncler.com accepts the following payment methods for online purchases:

• All major credit cards, as shown at checkout

• PayPal: if you do not have an account yet, you can create one while shopping with us

• China Union Pay, Apple Pay, Google Pay

Please note that your billing address must match the address on your credit card statement.

Once the order is completed on the website, a pre-authorization of payment is required. The final amount is charged once your order has been prepared for shipment, except for Klarna, when the capture is done at the check out.
Moncler Online Store we guarantees the maximum security for all your purchases. We employ the most advanced encrypted services (SSL) and protected connections. You can see from the “HTTPS” URL prefix, and lock symbol that appears in the address bar of the browser.

Read more on how we safely manage payment data in the Privacy and Cookie Policy.
Please make sure that the information inserted at checkout is correct. If the system still doesn't accept your order, please contact your bank as they may blocking the transaction. You may also contact us for additonal assitence.

At this time, we only accept one form of payment per order.
All prices include VAT. At this time we are unable to provide tax refunds for purchases made on Moncler.com, with the exception of the items reserved in one of our boutiques through our service Click and Reserve.
For additional information, please contact us or visit one of our stores.