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Frequently Asked Questions


On Moncler.com you can choose the best delivery option for you:

Delivery within 6 business days from date of shipping confirmation
Island and remote zones will require an additional day for delivery
Free of charge

Delivery in 1 - 3 business days from date of shipping confirmation
kn 112

For Standard and Express deliveries, the preparation of your order will require 1-2 business days.

Please note that business days are Monday through Friday, and that our Distribution Centre is closed on national holidays. Please plan your purchases as orders will not be shipped or delivered on these days.

Please note that delivery may be delayed due to natural disasters or unseasonable weather.
To receive your gifts by December 24th, shop with us:

- STANDARD Delivery
By December 16th at 14:00 CET

- EXPRESS Delivery
By December 20th at 14:00 CET

Free express shipping is available, for your Christmas purchases, from December 6th to December 20th
All the available delivery destinations can be selected at the check out page by selecting "Ship to".

The delivery address of your order must match the country site in which you place your order. Please select the correct country site for your order from the link in the corner of every page.
For security reasons, all purchases made on Moncler.com require a signature upon delivery.

All orders are delivered by UPS. If no one is available to sign for the package, the courier will make a total of 3 delivery attempts, generally on 3 consecutive business days.

After 3 failed delivery attempts, your order will be automatically returned to Moncler.