Your Orders

You can request a return for any item purchased on Moncler Online Store within 20 days of the delivery date.

Once you have filled in the return form, you have up to 14 days to ship the parcel back to our Distribution Center.

Returned items must comply with our Return Policy:

• They must be returned unworn, undamaged and unused, with all tags attached and the original packaging included

• Should you wish to return an accessory or a pair of shoes, please return it in the original box containing the item's Card of Authenticity. You can find the card (a QR code) in an envelope inside the original box.

• The package can only be shipped from the same country it was delivered to

• The purchase was done on Moncler.com, Moncler APP or through the online Click From Store service in a Moncler Boutique

• Less than 20 days have passed since the courier delivered the order

If all the above conditions are met, then:

• Simply click return button after you have received the package and if you are not registered, fill in the online Return Form.

• Replace the shipping label on the box with pre-paid return label YAMATO.

• Contact YAMATO to arrange the pick-up or leave the parcel at a designated drop-off location.

We normally verify and process returns within 3 business days from when they are received. The refund will be issued upon return acceptance, and you will receive a confirmation email.

If the above conditions are not met, please note that we will be unable to accommodate your return request, and the item(s) will be shipped back to you.

For further information on the conditions for exercising your right to return, please see the Return Policy.

Please note that personalized items and fragrances are not eligible for returns or exchanges.

Should you need further information on our Return Policy, please consult our Legal Area.

You may return or exchange items purchased on Moncler.com with Credit Card or PayPal in our boutiques of Ginza, Aoyama, Namba, Kobe, Sendai and Roppongi Hills within 20 days from when the package was received.

Find out where these services are available by looking for the "Return in Store" and "Exchange in Store" services on our Store Locator. These services are only available for items purchased on Moncler.com or APP. For items purchased in store, please refer to the return conditions reported on the receipt.

Please note that:

• Returned items must be unworn, undamaged and unused, with all tags attached and the original packaging included.

• Should you wish to return an accessory or a pair of shoes, please return it in the original box containing the item's Card of Authenticity. You can find the card (a QR code) in an envelope inside the original box.

• Items can only be returned from the same country they were delivered to. Boutiques in different countries will not be able to accept your return.

Our Client Advisors will take care of verifying that the returned products comply with our return conditions.

If the return is accepted, our team will ship the items back to our distribution center on your behalf and will be happy to assist you with an online or in-store exchange. Alternatively, a refund will be issued on the payment method used for the original order.

Please note that personalized items and fragrances are not eligible for returns or exchanges.

Should you need further information on our Return Policy, please consult our Legal Area.

Moncler offers a free return shipping label through the courier Yamato that you will find in the parcel upon its delivery.

Fill in the Online Return Form within 20 days of the delivery date. You then have up to 14 days to ship the parcel back to our Distribution Center.

How to ship the return:

1. Make sure the return complies with our Return Policy


2. Pack the item(s) in the original order box or any sturdy carton box

3. Stick the pre-paid Yamato label over any prior delivery information. The pre-paid label gives you free return shipping.

4. Drop the package at your nearest Yamato location or contact the courier in order to organize the pick-up

If you have lost your Return Label you can contact Yamato at the following number 0120 01 9625 and ask the courier to bring you a blank waybill. 

You will only need to indicate the following return address: 

〒355-0215 埼玉県比企郡嵐山町平澤800　SGL嵐山センター内 モンクレール公式オンラインストア


If you need further support, please contact our Client Service..