You may return or exchange items purchased on Moncler.com with Credit Card or PayPal in our boutiques of Ginza, Aoyama, Namba, Kobe, Sendai and Roppongi Hills within 20 days from when the package was received.
Please note that:
• Returned items must be unworn, undamaged and unused, with all tags attached and the original packaging included
• Shoes must be returned inside their original box
• Items can only be returned from the same country they were delivered to. Boutiques in different countries will not be able to accept your return.
Our Client Advisors will take care of verifying that the returned products comply with our return conditions.
If the return is accepted, our team will ship the items back to our distribution center on your behalf and will be happy to assist you with an online or in-store exchange. Alternatively, a refund will be issued on the payment method used for the original order.
Please note that personalized items and fragrances are not eligible for returns or exchanges. Should you need further information on our Return Policy, please consult our Legal Area