You can return any item purchased on Moncler.com within ${return.period} days of the delivery date.

<br />
Returned items must comply with our Return Policy:

<br />
• They must be returned unworn, undamaged and unused, with all tags attached and the original packaging included
• Should you wish to return an accessory or a pair of shoes, please return it in the original box containing the item's Card of Authenticity. You can find the card (a QR code) in an envelope inside the original box.
• The package can only be shipped from the same country it was delivered to
• The purchase was done on Moncler.com, Moncler APP or through the online Click From Store service in a Moncler Boutique
• That less than ${return.period} days have passed since the courier delivered the order

<br />

Once you have filled in the return form, you have up to 14 days to ship the parcel back to our Distribution Centre.

<br />
If all the above conditions are met, simply click return button after you have received the package and if you are not registered, fill in the Online Return Form. You will then be contacted by Ilyang to arrange a pick-up.

<br />
We normally verify and process returns within 3 business days from their receipt at our distribution centre.

<br />
Once your return has been accepted, you will receive a Return Confirmation email and a refund will be issued to the original payment method.

<br />
You can follow your return in our Client Service area on Moncler.com by simply inserting your return number.

<br />
If the above conditions are not met, please note that we will be unable to accommodate your return request, and the item(s) will be shipped back to you.

<br />
For further information on the conditions for exercising your right to return, please see the Legal Area.

<br />
Please note that personalized items and fragrances are not eligible for returns or exchanges. Should you need further information on our Return Policy, please consult our Legal Area.

Why is shopping on Moncler.com unique?

Why is shopping on Moncler.com unique?

Can I place an order over the phone?

Can I place an order over the phone?

Can I cancel or modify my order?

Can I cancel or modify my order?

How can I track my order?

How can I track my order?

I am experiencing technical issues, can you help?

I am experiencing technical issues, can you help?

Can I do a pre-order?

Can I do a pre-order?

How do I send a gift?

How do I send a gift?

How will my purchase be packaged?

How will my purchase be packaged?

How can I choose the right size for me?

How can I choose the right size for me?

Which payment methods do you accept?

Which payment methods do you accept?

Are payments secure?

Are payments secure?

How can I obtain a Cash Invoice?

How can I obtain a Cash Invoice?

Is VAT included in the final price?

Is VAT included in the final price?

What are the delivery times and costs?

What are the delivery times and costs?

What is your Return Policy?

What is your Return Policy?

Can I return or exchange an item in boutique?

Can I return or exchange an item in boutique?

How do I ship my return?

How do I ship my return?

I lost the pre-paid return label, what can I do?

I lost the pre-paid return label, what can I do?

Can I use my own return service?

Can I use my own return service?

How are refunds issued?

How are refunds issued?

Can I make an exchange for a different item?

Can I make an exchange for a different item?

Can you assist me with my product?

Can you assist me with my product?

General care

General care

Outerwear

Outerwear

Ready-to-wear and Soft Accessories Care

Ready-to-wear and Soft Accessories Care

Shoes Care

Shoes Care

Bags Care

Bags Care

Sunglasses Care

Sunglasses Care

Can I pick up my order in boutique?

Can I pick up my order in boutique?

Can I purchase an item online in boutique?

Can I purchase an item online in boutique?

Can I reserve an item available in one of your boutiques?

Can I reserve an item available in one of your boutiques?

How can I contact one of your boutiques?

How can I contact one of your boutiques?

What are the benefits of registering?

What are the benefits of registering?

How can I modify or close my account?

How can I modify or close my account?

How do I receive Moncler updates?

How do I receive Moncler updates?

Is my data safe?

Is my data safe?

What are NFTs and Digital Wallets?

What are NFTs and Digital Wallets?

What is happening to the Moncler Digital Wallet and how does it impact me?

What is happening to the Moncler Digital Wallet and how does it impact me?

How can I transfer my NFTs to another wallet, and what options are available?

How can I transfer my NFTs to another wallet, and what options are available?

Still looking for help?

Shopping & Product Advice