You can return any item purchased on Moncler.com within 20 days of the delivery date.
Once you have filled in the return form, you have up to 14 days to ship the parcel back to our Distribution Center.
Returned items must comply with our Return Policy:
• They must be returned unworn, undamaged and unused, with all tags attached and the original packaging included
• If you wish to return a pair of shoes, please return them inside their original box
• The package can only be shipped from the same country it was delivered to
• They were purchased online and not in a Moncler boutique
• That less than 20 days have passed since the courier delivered the order
If all the above conditions are met, simply click return button after you have received the package and if you are not registered, fill in the Online Return Form
. You will then be contacted by Ilyang to arrange a pick-up.
We normally verify and process rerturns within 3 business days from their receipt at our distribution centre.
Once your return has been accepted, you will receive a Return Confirmation email and a refund will be issued to the original payment method.
You can follow your return in our Client Service
area on Moncler.com by simply inserting your return number.
For further information on the conditions for exercising your right to return, please see the Legal Area
Please note that personalized items and fragrances are not eligible for returns or exchanges. Should you need further information on our Return Policy, please consult our Legal Area.