Go to main content Skip to footer navigation


Contact us

  • Email
Contact details for 

Our client advisors are ready to assist with exchanges online or in our boutique. Please ensure that your item is exchanged within the country of purchase and that it complies with our exchange policy.

Exchange online

Enter your order information to get started.
Exchanges and returns are only allowed within the same Country the original order was delivered to.

Log in

    If you wish to exchange an item, please log in and follow the instructions in your account, or you can exchange using our exchange form.


    Choose the item you want to return and select a reason why. Next, you can add the new product you would like to exchange it for.


    Use the pre-paid Ilyang Logistics returns label included with your delivery. If you have misplaced this label, please contact our client service team.


    Your new item will be shipped once the return has been received and accepted at our Distribution Centre.

Related FAQs

You can return any item purchased on Moncler.com within 20 days of the delivery date.

Once you have filled in the return form, you have up to 14 days to ship the parcel back to our Distribution Center.

Returned items must comply with our Return Policy:

• They must be returned unworn, undamaged and unused, with all tags attached and the original packaging included
• If you wish to return a pair of shoes, please return them inside their original box
• The package can only be shipped from the same country it was delivered to
• They were purchased online and not in a Moncler boutique
• That less than 20 days have passed since the courier delivered the order

If all the above conditions are met, simply click return button after you have received the package and if you are not registered, fill in the Online Return Form. You will then be contacted by Ilyang to arrange a pick-up.

We normally verify and process rerturns within 3 business days from their receipt at our distribution centre.

Once your return has been accepted, you will receive a Return Confirmation email and a refund will be issued to the original payment method.

You can follow your return in our Client Service area on Moncler.com by simply inserting your return number.

For further information on the conditions for exercising your right to return, please see the Legal Area.

Please note that personalized items and fragrances are not eligible for returns or exchanges. Should you need further information on our Return Policy, please consult our Legal Area.
Moncler offers free return shipping through the courier Ilyang. Send your return request by clicking return button after you have received the package and if you are not registered, fill in the Online Return Form with 20 days of the delivery date.

You then have up to 14 days to ship the parcel back to our Distribution Center.

How to ship the return:

1. Make sure the return complies with our Return Policy

2. Pack the item(s) in the original order box or any sturdy carton box

3. Stick the pre-paid Ilyang label included in your order over any prior delivery information. The pre-paid label gives you free return shipping and guarantees the package is insured in the event of theft or loss during transit

4. Ilyang will to arrange the pick-up of your package within 20 days from receiving the item.
Should you prefer to ship the return using a different courier, return shipping will be completely at your expense.

In this case, we suggest you choose a trackable, insured delivery service, as Moncler Online Store will not be responsible for any issues that may arise from the loss, damage or theft of returns that were not shipped using our pre-paid Ilyang label.

Please return your parcel to our distribution centre:

Kerry Logistics (Korea) Inc. 3F, 37 Gapmun 3-ro, Seo-gu, Incheon
View all
  • Track orders and requests


    Check where your order is on its journey to you and receive updates on your aftercare requests.

  • returns


    If your purchase isn't quite right, you can return it seamlessly and free of charge.