faq

On Moncler.com you can choose the best delivery option for you:

STANDARD
Delivery within 6 business days from date of shipping confirmation
Island and remote zones will require an additional day for delivery
Free of charge

EXPRESS
Delivery in 1 - 3 business days from date of shipping confirmation
15€

For Standard and Express deliveries, the preparation of your order will require 1-2 business days.

Please note that business days are Monday through Friday, and that our Distribution Centre is closed on national holidays: Jan 6th; Apr 9th, 10th, 25th; May 1st; Jun 2nd; Aug 15th; Nov 1st; Dec 8th, 25th, 26th.
Please plan your purchases as orders will not be shipped or delivered on these days.

Please note that delivery may be delayed due to natural disasters or unseasonable weather.

All the available delivery destinations can be selected at the check out page by selecting "Ship to".

The delivery address of your order must match the country site in which you place your order. Please select the correct country site for your order from the link in the corner of every page.

Please note some items, such as fragrances, are subject to shipping limitations in certain countries or areas. You can check if your address of choice is eligible for shipment at check out.

For security reasons, all purchases made on Moncler.com require a signature upon delivery.

All orders are delivered by UPS. If no one is available to sign for the package, the courier will make a total of 3 delivery attempts, generally on 3 consecutive business days.

After 3 failed delivery attempts, your order will be automatically returned to Moncler.