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Frequently Asked Questions


Moncler.com accepts the following payment methods for online purchases:

• All major credit cards, as shown at checkout

• PayPal and PayPal Express
If you do not have an account yet, you can create one while shopping with us

• All major mobile payments, as shown at checkout

• Klarna

• Alipay

Please note that your billing address must match the address on your credit card statement.

Once the order is completed on the website, a pre-authorization of payment is required. The final amount is charged once your order has been prepared for shipment, except for Klarna and Alipay, when the capture is done at the check out.
Moncler Online Store we guarantees the maximum security for all your purchases. We employ the most advanced encrypted services (SSL) and protected connections. You can see from the “HTTPS” URL prefix, and lock symbol that appears in the address bar of the browser.

Read more on how we safely manage payment data in the Privacy and Cookie Policy.
Please make sure that the information inserted at checkout is correct. If the system still doesn't accept your order, please contact your bank as they may blocking the transaction. You may also contact us for additonal assitence.

At this time, we only accept one form of payment per order.
Sales Tax is applied to your order in accordance with individual state and local regulations.

For this reason, an estimation of the tax charge might be added to your order total during the checkout process. Exact charges will be calculated automatically after your order is shipped, depending on the Zip Code of the shipping address. The final amount will be equal or less than the estimated Sales Tax, and will be indicated in the invoice you receive with the Shipping Confirmation email.