Frequently Asked Questions
Your order will be delivered by the courier UPS.
On Moncler.com you can choose the best delivery option for you:
Delivery within 6 working days
Delivery in 1 - 3 working days
- NEXT DAY
For orders placed by 2pm EST on working days
Delivery on Saturday morning, for order placed by 2 pm EST on Friday
- SAME DAY
Only in Manhattan for orders placed before 2pm EST on working days
We invite you to take into consideration the days our Distribution Center will be closed. Please plan your purchases as orders will not be shipped on these days.
Please note that delivery may be delayed due to natural disasters or unseasonable weather.
All the available delivery destinations can be selected at the check out page by selecting "Ship to".
Moncler.com does not ship orders to General Delivery, P.O. Boxes, APO, FPO and U.S. Territories.
The delivery address of your order must match the country site in which you place your order. Please select the correct country site for your order from the link in the corner of every page.
For security reasons, all purchases made on Moncler.com require a signature upon delivery.
All orders are delivered by UPS. If no one is available to sign for the package, the courier will make a total of 3 delivery attempts, generally on 3 consecutive business days.
After 3 failed delivery attempts, your order will be automatically returned to Moncler.