Shopping

Heritage, uniqueness and innovative spirit drive us to conquer the highest peaks of excellence.

Thanks to our numerous online and in-store services, you will be able to enjoy a seamless shopping experience.

Online orders can be placed using a wide range of secure payment methods and delivery options.

You can choose to have them delivered at a private address or at one of our boutiques.

If you need advice or assistance, simply contact our Client Service to get started. Moncler style advisors are there for you!

When getting together at the check out of your new order, you can choose to receive a direct payment link to your email. You will finalize the payment operation with one click, in the safest way!

As soon as you confirm your purchase online, we start preparing the order to ensure timely delivery.

Standard items can only be cancelled before the parcel is ready to be shipped. Custom items, being created just for you, can only be cancelled if their production has not started yet.

Should you wish to cancel any item in your order, contact our Client Service and we will be happy to check if the cancellation is still possible.

In case the order cancellation is no longer feasible, you can return or exchange standard items. Please note that personalised items and fragrances are not eligible for returns or exchanges.

Should you need further information, please consult our Return Policy and T&C of Sale.

Once you place your order online, you will be able to see the details of the purchase, follow its preparation, and see shipping updates in the Client Service area.

Registered clients will also find all available updates in their Moncler Peaks account. We will update you in real-time through the Order Confirmation email, and the Shipping Confirmation email.

For a pleasant experience at Moncler.com, we recommend you use the latest versions of your browsers.

If you experience any kind of issue during the navigation, try to eliminate all Cookies and Temporary Files from your computer. Also, check that Javascript is enabled.

For further support, please Contact Us with the following details:

• Your operating system (Windows Vista, Mac OS X, etc.)

• Internet browser and version (Internet Explorer 9, Firefox, Safari, etc.)

• The link to the product page of the garment you wish to purchase.

On Moncler.com, you can reserve selected items even if they are not yet available. The estimated delivery date is indicated within the product page.

You will be charged the corresponding amount once you complete your order or at the time of shipment of each article, depending on the payment method that you selected at check-out.

We will notify you by email as soon as each item is shipped to you.

On Moncler.com you can send a gift to a person of your choice and deliver it directly.

The recipient will receive the gift with two types of greeting cards: a Gift card with your personal message inserted during the online checkout, and a mini customizable gift card.

For each order, an electronic receipt will be sent to the purchaser.

All orders are also sent with a physical gift receipt, excluding prices.

On Moncler.com all packaging are made with sustainable and recyclable materials and you can choose the best for you:

• When you choose our Signature Light Packaging, your order will be placed inside an outer box made from responsibly managed forests (FSC or PEFC certifications). Garment covers or garment bags made from post-consumer recycled material will be provided. The hangers are made from post-consumer recycled plastic.

• When you choose our Signature Packaging, your order will be placed inside an outer box made from recycled paper from responsibly managed sources (FSC or PEFC certifications). The signature box is made of paper from responsibly managed forests, of which over 50% comes from recycled sources. Garment covers made from post consumer recycled material will be provided for Down jackets. The hangers are made from post-consumer recycled plastic.