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faq

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Your order will be delivered by the courier Ilyang.

Orders are delivered in 2 - 3 working days since order confirmation if you live in one of these areas: Seoul, Incheon, Busan, Daego, Daejeon and Kwang Ju.
Other areas may require up to 5 working days.

Ilyang delivers from Monday to Saturday during regular business hours.

Please be informed that our distribution centre is closed during the following Holidays: Jan 1st, Jan 31st, Feb 1st, Feb 2nd, Mar 1st, Mar 9th, May 5th, May 8th, June 1st, June 6th, Aug 15th, Sep 9th, Sep 10th, Sep 11th, Sept 12th, Oct 3rd, Oct 9th, Oct 10th, Dec 25th.

We invite you to plan accordingly as orders will not be shipped out on these dates.

Orders placed on Moncler.com are automatised, therefore it is not possible to expedite or delay the shipping times.

Delivery is always complimentary.

Please note that delivery may be delayed due to natural disasters or unseasonable weather.