Returns

Our Client Advisors are pleased to assist with returns, in accordance with our policy and within the country of purchase.

Step 01
Fill in the Form
If you have an account with us, login and follow the instructions under Returns. If you'd like to proceed without an account, please fill in our online Return Form.
Step 02
Locate your Returns Label
Use the pre-paid Ilyang Logistics returns label included with your delivery. If you have misplaced this label, please contact our client service team.
Step 03
Package and Drop-Off
Package your return and secure the label. Client Service team will request Ilyang Logistics to arrange a collection. Then, please hand over your return packages.
Step 04
Confirmation
We'll send you an email once we have received your return and all requirements are met. You should receive the funds within 14 calendar days of our email.