You can request a return for any item purchased on Moncler Online Store within 20 days of the delivery date.
Once you have filled in the return form, you have up to 14 days to ship the parcel back to our Distribution Center.
Returned items must comply with our Return Policy:
• They must be returned unworn, undamaged and unused, with all tags attached and the original packaging included
• If you wish to return a pair of shoes, please return them inside their original box
• The package can only be shipped from the same country it was delivered to
• The purchase was done online or from a boutique on Moncler.com
• Less than 20 days have passed since the courier delivered the order
If all the above conditions are met, then:
• Simply click the return button after you have received the package and if you are not registered, fill in the online Return Form
• Replace the shipping label on the box with pre-paid return label UPS
• Fill out 3 copies of the Return Proforma invoice that came with your parcel. If the forms are not complete, the package will not pass Customs and will be returned to you. Remember to include a copy in the return box, and keep the other 2 copies to give to the courier at pickup or drop-off.
• Contact UPS to arrange the pick-up or leave the parcel at a designated drop-off location.
We normally verify and process returns within 3 business days from when they are received. The refund will be issued upon return acceptance, and you will receive a confirmation email.
For further information on the conditions for exercising your right to return, please see the Legal Area
Please note that personalized items and fragrances are not eligible for returns or exchanges. Should you need further information on our Return Policy, please consult our Legal Area.